Teamlead Workplace Tech Support & Infrastructure

BMG team


In your role, you will be accountable for our workplace tech support team supporting our 200-strong Berlin location including our executive team, as well as our other European offices. You would have responsibility for providing technical guidance of the corresponding teamleads in London and New York. Your mission is to operate and continuously improve BMG’s workplace technology platform and to provide first-class support to BMG’s staff.
Your Responsibilities.
  • Manage team of 3-5 workplace tech support engineers, 2 country teamleads (dotted-line), and external vendors.
  • Oversee day-to-day support of approx. 200 local and 100 remote staff members.
  • Own incident/problem/change management processes for workplace tech support.
  • Be point person for executive board members and their offices and be readily available for hands-on support when necessary.
  • Own management of global Office 365 tenant, as well as other workplace-related software.
  • Oversee support for audio-visual setup in meeting rooms for optimal meeting experience (Polycom, MS Teams, Zoom) and sound experience.
  • Operate Cisco-based network day-to-day in cooperation with Network & Security team.
  • Manage workplace hardware procurement.
  • Understand enterprise application estate (managed by enterprise tech team) and manage touchpoints (e.g., user management).
  • Assist in security incident management.
  • Continuously improve and mature incident/problem/change management, starter/changer/leaver, procurement and other processes.


  • You completed a Masters or Bachelors degree in computer science, engineering or similar.
  • You have managed a small-medium sized team of workplace support engineers
  • You have hands-on experience in support executives and staff with their laptops, desktops and mobile devices.
  • You have experience in managing audio-visual equipment.
  • You have managed, or at least experience with, incident/problem/change management.
  • You have experience with managing Office365, Jamf, SCCM, Okta, Cisco and Juniper or equivalents.
  • You have a deeply rooted drive to provide high-quality customer service with a great deal of empathy.
  • You have shown the ability to prioritize (and deprioritize) work effectively.
  • You are a good communicator and you’re comfortable adjusting your communication to different character types.
  • You appreciate continuous learning and having an impact.
  • English is a must, German a nice to have.

Benefits & Perks

  • Working in an exciting and growing industry, for the most modern music company.
  • A modern, collaborative and flexible work environment.
  • Being part of an amazing, truly global tech team.
  • Operating a globally harmonized tech setup.
  • Opportunity to work together with amazing professionals of other divisions of Bertelsmann, our parent company.
  • Working with a fun and exciting community of professionals with a passion for working for artists and songwriters.

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Founded in 2008, BMG is already the world’s fourth biggest music publisher and the first new global player in the recordings business in decades. BMG’s pitch is unique – a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG’s 19 offices across 12 core music markets now represent over 3 million songs and recordings, and thousands of artists and songwriters attracted by its fresh approach which now includes production music, film and books as well as music publishing and recordings. BMG is owned by international media, services and education company Bertelsmann, whose other content businesses include the broadcaster RTL Group, the trade book publisher Penguin Random House and the magazine publisher Gruner + Jahr. With its multi-platform perspective, integrated technology platform and commitment to help artists maximize their income, BMG aims to be the best company in music to do business with.

Job Details

Posted on Oct 27

Berlin, Germany

Full time