School Music Sales Specialist - Hybrid Work Model
Description
At Music & Arts, we are passionate about music education, and committed to supporting the educators teaching the next generation of musicians. Through our advocacy program, Be Part of the Music, we provide free resources to educators to help get and keep more students involved in music. From day one, you will be directly contributing to our mission through your focus: supporting music educators.
We're now hiring School Music Sales Specialists with backgrounds in Band & Orchestra and/or Music Education to support our Woodwind & Brasswind brand, as we continue to grow our School Services team nationwide. This primarily "work from home" position spends much of the time responding to and connecting with music educators, providing world-class sales support and customer service.
You will be responsible for managing most facets of the customer experience through all contact channels including chat, email, and inbound & outbound phone calls. You are front and center to the success of our business and provide our educators with the best buying experience possible ensuring repeat patronage.
Get started with one of the nation's largest companies in our industry and help us support educators at every level to get and keep more students involved in music. Apply now!
Essential Functions:
- Communicate with potential new and existing Customers by handling any inbound communication (phone, email, chat, etc.) within defined service levels
- Provide competitive pricing using defined guidelines leveraging promotional and consultative selling techniques
- Execute all facets of institutional customer accounts including but not limited to sales, service, quoting, purchase order processing, and tax requirements
- Execute all operational processes in support of each sale and partner with internal departments on payment or account/order status
- Achieve performance expectations including but not limited to call handling metrics, adherence, and quality standards to drive customer experience and productivity goals
- Operational administrative tasks may be assigned as needed; additional duties as assigned
- Other duties as assigned
Requirements
- Intermediate knowledge of Band and Orchestral instruments
- Bachelor's degree in Music or Music Education or 1-year relevant work experience
- Proficiency with MS Office (Outlook, Excel, Word)
- Must be able to work a flexible schedule including evenings
- Must be able to read, write, speak, and comprehend English
- Must be in a commutable distance to M&A Corporate located in the state of MD, PA, VA, WV, or DC
Preferences:
- Bilingual; the ability to understand and to make oneself understood to all Spanish speaking individuals
- Previous experience with Salesforce or similar systems
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Music & Arts
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The first Music & Arts, run by founder Benjamin O’Brien, opened in 1952 and was located in a small house in Bethesda, MD. Music & Arts now has more than 500 retail and affiliate locations, about 120 educational representatives and roughly 27,000 lesson students making it the nation’s largest school music retailer and lesson provider. Now based in Frederick, MD, the company of trained musicians offers friendly service for everything musical in your life including instruments, lessons, rentals and repairs. Visit MusicArts.com for more information.