Project Manager, Client Success
Description
Current employees and contingent workers click here to apply and search by the Job Posting Title.
The audio revolution is here – and iHeart is leading it! From broadcast radio to digital streaming radio to podcasting, audio continues to grow – and iHeart, which reaches 90% of Americans every month, is the #1 audio company in America across every one of those platforms. We’re the home of many of the country’s most popular and trusted on-air personalities and podcast influencers; we build important connections with hundreds of communities across America; we create and produce some of the most popular and well-known branded live music events in America; and we have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting. Only one company in America has the #1 position in everything audio: iHeartMedia.
If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!
What We Need:
Join the iHeartMedia Team!
Working at iHeartMedia is exciting! We are the leading media and Entertainment Company with the largest reach of any digital, radio, outdoor or television entity in the U.S. We are always on the lookout for innovative and collaborative people to join the team.
About The Team
The Client Success team partners with all facets of the iHM family to provide our clients with creative and strategic solutions to deliver upon their goals by leveraging all iHeartMedia assets
What You'll Do:
About The Position
The role of the Project Manager is a critical member of the Client Success team. The key expectations are to assist and support key accounts & drive renewals / upsells on existing business. The ideal candidate should be comfortable with both sales strategy & campaign management. A typical day requires balancing a wide range of activities including attend client meetings, helping with upsells, contributing to campaign maintenance & evolving strategy, leading partnership kick off calls while having a constant focus on what will drive renewal conversations and meaningful reporting both internally & externally.
The Project Manager project manages all internal pre-to-post sale activity supporting Sales including but not limited to: building proposals, media planning, research, order entry, campaign management, post-sale reporting and renewals. Strong communication skills are a must, with internal sales teams and other departments within iHeartMedia. Success in this position will rely heavily on the ability and willingness to support and contribute to creative cross-platform selling and execution from the ground up, become an indispensable resource to our sales team, as well as client and agency relationships.
Key Responsibilities
- Work with Sales in development and maintenance of client and agency relationships, including attend sales calls
- Project manage the RFP/pitch process with all internal and external teams for select accounts in partnership with sales
- Oversee sold campaigns internally and externally to ensure we deliver upon clients goals
- Ensure the work being put in is to generating renewals will drive revenue and identify new opportunities for upsells
- Manage the launch of developmental deals once sold (confirming all media is booked/reserved correctly, making sure signed contracts are saved, communicating final details internally to each business team)
- Support sales leads as they prospect new business opportunities with existing partners
- Closely monitor and surface client strategies to internal teams
- Detailed account management via SalesForce, Ad+ and Tableau
- Develop a full understanding of IHM product offerings, especially digital products
- Deepen relationships across internal Markets & National sales teams, including MMS, MMP, Premiere, Digital, TTWN, and OOH
Works closely with:
- Sales
- Digital Sales Operations
- Center of Excellence
- Promotions
- Programming
- MMP
- Client Success
- Sales Development
- Podcast Operations
- Digital Account Management
- Finance
- Billing
- Legal
- Research & Attribution
- Planning
Requirements
What You'll Need:
Qualifications
- Experience either working for, or closely with, media and creative agencies
- Digital expertise strongly preferred
- Strategically-minded. Must be able to spot opportunities to add value at every stage
- Strong client-facing background – solid presentation skills and excellent written and verbal skills
- Upbeat, entrepreneurial attitude
- Ability to manage people and effectively juggle various projects at once
- Resourceful, adaptive, and a master at triage; willing to relentlessly iterate and improve
- You welcome autonomy and are driven to build something big. You own your responsibilities and look for opportunities around you to grow the company and it’s relationships
- You are able to manage multiple deadline-driven projects and wear many hats when necessary
- Creative, passionate about the industry with a strong desire to do good work and bring forth new and innovative thinking
- Strong quantitative skills and negotiation ability
- Fluency using PowerPoint and Excel
Benefits & Perks
What You'll Bring:
Compensation:
Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.
$54,400 - $74,800
Location: Nashville, TN; 1200 Broadway, 6th Floor, 37203
Position Type: Regular
Time Type: Full time
Pay Type: Salaried
Benefits:
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
This job has expired but you can still explore other open positions from the same company or find new ones from our amazing selection.
iHeartMedia
Discover more jobs
With over a quarter of a billion monthly listeners in the U.S. and over 129 million social followers, iHeartMedia has the largest national reach of any radio or television outlet in America. As the leader in multiplatform connections, it also serves over 150 local markets through 858 owned radio stations, and the company’s radio stations and content can be heard on AM/FM, HD digital radio, satellite radio, on the Internet at iHeartRadio.com and on the company’s radio station websites, on the iHeartRadio mobile app, in enhanced auto dashes, on tablets, wearables and smartphones, and on gaming consoles. iHeartRadio, iHeartMedia’s digital radio platform, is the fastest growing digital audio service in the U.S., available on over 260 platforms and 2000+ devices. iHeartRadio offers users thousands of live radio stations, personalized custom artist stations created by just one song or seed artist and the top podcasts and personalities. With over 1.7 billion downloads, iHeartRadio reached 110 million registered users faster than any other radio or digital music service. iHeartMedia’s platforms include radio broadcasting, online, mobile, digital and social media, podcasts, personalities and influencers, live concerts and events, syndication, music research services and independent media representation. iHeartMedia is a division of iHeartMedia, Inc. (PINK: IHRT). Visit iHeartMedia.com for more company information.