Music Gear Consultant - Hybrid
Description
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
- Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
- Selling: Able to work through Contact Center training program to gain a base understanding of products and sales techniques.
- Manage all aspects of customer accounts through multiple contact channels; email/chat/inbound and outbound phone calls
- Perform Outbound calling and other revenue generating activities to increase existing revenue and develop new revenue
- Handle inbound sales requests and establish those customers into your revenue stream
- Manage your book of business accounting for key KPIs including but not limited to net sales, margin %, call counts, and warranty coverage sales
- Grow your customer database and build revenue
- Offer exceptional service taking advantage of all sales avenues to achieve and exceed goals
- Understand and articulate the advantages of our company over the competition
- Additional duties as assigned
Requirements
- High School Diploma or GED
- Relevant work experience in similar sales-based environments
- Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Must be in a commutable distance to the contact center located in the state of Utah.
- Music industry experience in retail sales or as a manufacturer's rep
- A strong knowledge, and real passion for the gear we sell
- Previous experience with Sales Force or similar systems
- Driven, self-motivated, dedicated, organized, enthusiastic, engaged musicians or non-musicians
Benefits & Perks
- Work From Home/hybrid-model options available
- HUGE employee discounts on music gear and Guitar Center products
- An amazing culture!
- A robust, comprehensive benefits program including Gig Leave, to accommodate a musician's tour schedule
- Performance based incentive program
- Incentive based referral program
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The Guitar Center
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Founded in 1959 by Wayne Mitchell, the Guitar Center has since burgeoned into a cultural icon and a haven for musicians across the United States. With its headquarters stationed in Westlake Village, California, the chain has become synonymous with all things guitar-related, offering a vast array of instruments, amplifiers, accessories, and professional audio equipment. What sets Guitar Center apart is not just its extensive inventory but also its commitment to fostering a community of musicians through workshops, lessons, and live performances held in many of its stores nationwide. Whether you're a seasoned professional or a budding enthusiast, Guitar Center serves as a one-stop destination for all your musical needs, providing an immersive experience that transcends mere retail. The ethos of Guitar Center revolves around accessibility and expertise, striving to cater to musicians of all levels and genres. From iconic rock legends to aspiring singer-songwriters, the chain prides itself on its knowledgeable staff, who are passionate about music and dedicated to guiding customers towards the perfect gear for their unique sound. Beyond its brick-and-mortar presence, Guitar Center has also established a robust online platform, offering convenience and a vast selection to musicians across the country. With its rich history, extensive inventory, and unwavering commitment to musical innovation, Guitar Center continues to be a cornerstone of the American music scene, inspiring generations of musicians to find their voice and express themselves through the power of music.