Global Rights System Support Analyst
Description
- Pro-actively monitor rights data capture for upcoming projects and releases
- Communicate and track gaps in rights data prioritised against release dates and other key prioritisation triggers
- Monitor the rights support email account for issues and requests raised
- Triage issues, pass them on to the appropriate repertoire owner, log and track them through to completion with communication back to originator
- Raise issues with technical support team as appropriate
- Track systematic notifications to the business support teams and inform users of any resulting tasks/issues
- Provide guidance in use of systems and advise on data standards and best practice to end users
- Aid in the setting up and training of new users in the rights systems
- Transfer contracts between companies as requested by business
- Co-ordinate repertoire ownership and data amendments with repertoire teams
- Ad hoc cross functional support when required by complimenting teams
- Trouble shooting catalogue management/migration and bulk updates within the supply chain
- Create and monitor compliance reporting
- Monitor the DSP conflict/infringement claim support inbox (internal & external) for claims raised
Requirements
- Ability to pick up knowledge of new systems, processes and tasks quickly
- Experience using web-based applications
- Experience using Microsoft Office programs (or similar)
- Excellent communication skills, written and verbal
- A customer focused approach to work with the ability to interact with all levels of the business
- Co-ordinating and prioritising day to day workload against long term objectives
- Highly motivated / self-starter, with a proactive approach
- Flexible and helpful approach to all tasks
- Proven project coordination skills and clear communication skills, with track record of assisting with the organised delivery of tangibles within project scope
- Experience communicating at all levels of the business and across functions
- Excellent time management and time keeping
Benefits & Perks
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
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Universal Music Group
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Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries. Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans. Universal Music Group's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world. Universal Music Group is a Vivendi company.