Global Rights System Support Analyst

Universal Music Group team


The A Side: A Day in The Life
The role will be responsible for the pro-active monitoring of data creation in our repertoire and rights systems and the communication of deadlines to the relevant business teams to ensure that our rights are asserted against our content in a timely fashion and release dates are not missed due to incomplete rights data. This role will also assist with tracking issues raised by the business relating to missing rights data.
The successful candidate will be able to demonstrate the ability to work within a team in a fast paced, ever evolving business. The candidate will have a strong attention to detail, the ability to take on new tasks quickly and to be able to execute tasks with little supervision once trained. Strong verbal and written communication skills are a must and an understanding of the confidentiality of the data a necessity.
The B Side: Skills & Experience
Be Organised
  • Pro-actively monitor rights data capture for upcoming projects and releases
  • Communicate and track gaps in rights data prioritised against release dates and other key prioritisation triggers
  • Monitor the rights support email account for issues and requests raised
  • Triage issues, pass them on to the appropriate repertoire owner, log and track them through to completion with communication back to originator
  • Raise issues with technical support team as appropriate
  • Track systematic notifications to the business support teams and inform users of any resulting tasks/issues
  • Provide guidance in use of systems and advise on data standards and best practice to end users
  • Aid in the setting up and training of new users in the rights systems
  • Transfer contracts between companies as requested by business
  • Co-ordinate repertoire ownership and data amendments with repertoire teams
  • Ad hoc cross functional support when required by complimenting teams
  • Trouble shooting catalogue management/migration and bulk updates within the supply chain
  • Create and monitor compliance reporting
  • Monitor the DSP conflict/infringement claim support inbox (internal & external) for claims raised


Person Specification
  • Ability to pick up knowledge of new systems, processes and tasks quickly
  • Experience using web-based applications
  • Experience using Microsoft Office programs (or similar)
  • Excellent communication skills, written and verbal
  • A customer focused approach to work with the ability to interact with all levels of the business
  • Co-ordinating and prioritising day to day workload against long term objectives
  • Highly motivated / self-starter, with a proactive approach
  • Flexible and helpful approach to all tasks
  • Proven project coordination skills and clear communication skills, with track record of assisting with the organised delivery of tangibles within project scope
  • Experience communicating at all levels of the business and across functions
  • Excellent time management and time keeping

Benefits & Perks

Bonus Tracks: Your Benefits
  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)
Just So You Know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

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Universal Music Group

Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries. Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans. Universal Music Group's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world. Universal Music Group is a Vivendi company.

Job Details

Posted on Mar 13

London, England, UK

Full time