Customer Support Agent

Skoove team

Description

As a Customer Support Agent for our customers, you will resolve queries via E-Mail in a timely manner and discuss solutions with colleagues from our marketing, quality assurance and product development departments. You want to work with a team of industry experts who are passionate and hard-working? Come, join the band, and help us achieve Skoove’s goal: making music learning fun, effective, and accessible to everyone!
Your Job:
  • Customer support via our CRM system (no phone)
  • Answer questions regarding our product, technical issues, and billing
  • Collaboration on improving our support policies and their documentation
  • Template management
  • Communicate and discuss issues with our marketing, quality assurance, and product development departments.

Requirements

  • You are fluent in English
  • You have at least 1 year experience in supporting end customers on different issues - ideally software
  • You speak German? Great, you could partly provide customer support for our German speaking community as well
  • You are a tech-savvy person & and own a computer
  • You have time to work on several days during the week & every other weekend one day
  • You have a friendly, service-oriented personality?
  • You are interested in Skoove (and maybe even play an instrument)?

Benefits & Perks

  • You look after a cool product with mostly happy customers
  • You work from home
  • Team events

This job has expired but you can still explore other open positions from the same company or find new ones from our amazing selection.

Skoove logo

Skoove

Skoove is a music technology start-up located in Berlin. We are a team of 30 certified music nuts with expert-status in technology, music education, and online marketing.

Job Details

Posted on Jun 13

Germany

Hybrid

Full time

Junior