Community Operations Specialist
Description
SoundCloud is looking for an empathetic and engaged Community Operations Specialist who embraces challenges. As a Community Operations Specialist, you will work within our Creator organization to support and enable our Creators to use SoundCloud’s tools and understand its function and features.
Key Responsibilities
- Provide top level support to SoundCloud creators specializing in the SoundCloud for Artists product
- Assist with Content Operations type tasks including editing and taking down distribution releases, as well as provide knowledge of Digital Service Providers (DSPs)
- Manage subscription inquiries in Recurly
- Keep up to date with current bugs and upcoming releases
- Communicate with Community Operations leadership to identify trends and surface priority issues
- Create and update macros and help articles as needed
- Contribute to training for new team members when applicable
Requirements
Experience And Background
- Previous experience in a high volume support environment
- Familiarity with Zendesk
- Technical troubleshooting and bug reporting
- Clear, concise, and warm communication, preferably with knowledge of communicating via social platforms
- Knowledge of current music and technology industry trends
Benefits & Perks
The salary range for this role is $69,000 - $75,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!
About Us
We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities
Benefits
- Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
- Robust 401k program
- Employee Equity Plan
- Generous professional development allowance
- Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
- Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
- 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
- Various snacks, goodies, and 2 free lunches weekly when at the office
How to apply
Apply via link
SoundCloud
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SoundCloud is the world’s largest open audio platform, powered by a connected community of creators, listeners, and curators on the pulse of what's new, now and next in culture. Founded in 2007, SoundCloud empowers the world’s audio creators with the best tools, services, and resources to build and grow their careers. With over 200 million tracks from 20 million creators heard in 190 countries, what’s next in music is first on SoundCloud.