Client Success Specialist

DICE team

Description

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.
We’re looking for a Client Success Specialist to join our Client Success team and make our partners love using DICE.
At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.
About The Role Every day, hundreds of amazing events go live on DICE. Our partners need your help to make that happen. You’ll connect with event creators and give them the knowledge they need to create their events.
You’ll be
  • Speaking to partners around the world every day
  • Giving high quality advice and support
  • Using data to help partners put on successful shows
  • Giving feedback on our creator tool and how we can improve it
  • Communicating bugs to the product team

Requirements

  • Passionate, humble and talented
  • A fan of music and culture
  • Actively responsible
  • Detail-obsessed
  • Tech-savvy
  • A team player
  • A stellar communicator with a professional attitude
  • Able to spot ways to make internal tasks simpler
  • Comfortable working flexible hours: your shift can be anything from 8am to 9pm, including some weekends and public holidays, but we’ll work with your schedule to find times that work
  • Fluency in English, Spanish, French, German, Italian or Portuguese language skills are a plus
  • Solid understanding of the ticketing/music industry
  • Experience helping customers in an digital environment (direct event ticketing experience would be ideal)
  • Experience supporting or managing partner accounts

Benefits & Perks

  • Unlimited vacation
  • Private healthcare
  • 401k, FSA and HSA

How to apply

Apply via link

DICE logo

DICE

If you’ve ever been to a gig you’ll know live experiences are amazing but ticketing is horrible. DICE originated in London in 2014 from a team of music-obsessives who wanted to change that. Mobile-first from day one, our app makes it easy to find and book tickets to a list of incredible events personalised for everyone on DICE. We believe in fair, up-front pricing. Plus, features like no-hassle refunds on sold out shows, a Waiting List that gets fans in, and amazing support means our fans love us (4.8 Appstore rating). We hate touts (or scalpers as our US friends call them) and build tech that keeps tickets in the hands of fans and away from speculators. From Kanye West to Slowthai, Bicep to Adele, up-and-coming to the world’s biggest artists, if it’s on DICE, it’s worth your time.

Job Details

Posted on Dec 28

Los Angeles, CA, USA

Full time

Junior