Venue Operations Manager
Description
Reports to: Director of Operation, Head of Operations
Job Overview: Operation Manager’s role is to assist with the nightly operations. There to ensure the night runs as smoothly as possible, with seamless service that meets the expectations and needs of our clients. Opening and closing protocols must be followed and maintained. Must be able to multitask and assist all departments of the venue. Appreciation for Electronic Dance Music a plus, but not required.
Requirements
- Customer Focus: Understand customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
- Initiative: Able to identify opportunities and issues and follow through on work activities to capitalize or resolve them. Able to lean quickly and take positive action without being requested to do so. Interested in learning about the entire business.
- Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
- Leadership: develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationship with others.
- Organization: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced and high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
- Communication: Able to listen, comprehend and speak with employees and department heads about necessary issues / concerns.
- Excellent English comprehension (both written and verbal)
- Ability to work long hours
- Ability to work in loud / bright environments (lasers, flashing lights, etc.)
- Ability to lift a minimum of 50lbs.
- Full-time availability required. Nights, weekends and holidays.
Office Duties & Responsibilities
- Hiring: post ads and execute interviews with speed and thorough assessment of each candidate.
- Scheduling: Schedule staff per department, using our online scheduling system.
- Payroll: Ensure submitted hours are correct and accounted for. Follow payroll company’s procedures and submit all forms required.
- Inventory: Ensure inventory is correct and place order accordingly.
- Aesthetics of Venue: Maintain aesthetics, cleanliness, repair and maintenance of venue.
- Private / Special Events: Work closely with the director of special events weekly.
Event Duties & Responsibilities
- Maintain opening and closing procedures.
- Handling customer concerns and questions
- Conduct pre-shift meetings for all necessary departments.
- Maintain excellent communication with all departments during shift.
- Handling and overseeing cash accountability / transactions within departments. Door, Box office, bottle service, etc.
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Exchange LA
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Located in the historic core of downtown Los Angeles, Exchange LA is conveniently positioned one mile from Staples Center and the LA Convention Center. Formerly the Los Angeles Stock Exchange, this venue pays homage to its rich and opulent Art Deco past spanning 25,000 square feet and four floors. Exchange LA is a vibrant venue that functions not only as a nightclub, but also as an event space for award shows, premiere parties, corporate events, live entertainment, film shoots and fashion shows.