Venue Assistant
Description
Role Description
To assist in all aspects of the operation of the building in relation to events staged at the Venue. Provide seamless and exceptional customer and client services and be a central link between our venue and our audiences.
**What it’s like to work in the Team? **
Our Venue Assistant is an integral member of the team at O2 Academy Leicester, one of the most prestigious and iconic venues in the city, where our shows and events are as diverse as the individuals within it. With a positive and supportive approach, the successful candidate will inspire a dedicated, creative team, drive our core values of excellence and inclusivity, and deliver the very best experiences in live entertainment.
**What the role includes? **
General:
- To assist all departments of the venue in general administration
- To assist in all aspects of the operation of the building in relation to events staged at the Venue. To act as a central point for all relevant parties, furthermore, to disseminate such information to relevant parties both internal and external.
- To act as Duty Manager for the Venue as agreed in advance with the General Manager and in the absence of the General Manager to assume such duties as is necessary to ensure the smooth running of the venue operation.
- To act as Academy Event rep as agreed in advance with the General Manager to assume such duties as is necessary to ensure the smooth running of the event on behalf of Academy Events.
- Booking local support acts for Academy Events and external promoters and promoting some in-house shows with General Manager’s approval.
- Liaise with Ticketmaster, ticket agencies and promoter ticketing departments
- Ensure accurate and timely sales of all ticketed events
- Proactively administer all accessible ticketing requirements and communications
- Work collaboratively with the venue team, partners, and Company head office
- Publicly represent the venue and Company in a professional manner
Requirements
About You
- General understanding of the technical requirements of live and club events.
- Experience of working with event promoters both local and nationally.
- Marketing and promotion of events and club nights.
- Good communicator.
- Ability to work to deadlines.
- Attention to detail
- Ability to manage situations with tact and diplomacy
- Can identify problems and develop solutions.
- Enthusiastic about live music and clubs
- Shows confidence in dealing with wide ranging types of situations
What We Need
- Personal Licence holder.
- Live and club music venue management.
- Understanding of licensing issues for events.
- Knowledge of the local market
- Line management of staff and contractors.
- Administration and familiar with Microsoft Office, particularly Excel.
- Finance and cash handling.
- Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve
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Academy Music Group
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Academy Music Group (AMG) is the UK’s leading owner and operator of nationwide live music and club venues, including London’s iconic theatres, O2 Academy Brixton and O2 Shepherd’s Bush Empire and other outstanding sites in regional locations across the UK.