Description

Are you interested in helping create a brand-new, purpose-driven company in the music industry? Do you thrive in a collaborative, entrepreneurial environment? If you do, we'd like to get to know you.
**WORKING AT THE MLC **
The Mechanical Licensing Collective (MLC) is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable, and our office environment is open. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.
THE ROLE
In this role, you will provide a world-class experience to publishers, administrators and self-administered songwriters that have complex needs around works registration, overclaims & disputes, catalog transfers and other applicable questions. Additionally, you will handle executive escalations that require higher-touch support. The Specialist, Member Services will partner closely with our VOC Team to ensure processes are defined and documented; the voice of the Member is considered in the development of new policies; and to provide swift resolution to the Members that they work with.
**ESSENTIAL RESPONSIBILITIES **
YOU WILL SUPPORT MEMBERS OF THE MLC BY:
Building strong relationships with The MLC Members by providing world-class service and resolving complex Member inquiries
Communicating confusing or complicated scenarios to Members that are not well-versed in mechanical licensing
Modeling an empathetic approach to Member success that centers around building trust and removing barriers
Identifying and removing waste in the Member process journey, and conducting ongoing assessment of tools, systems, process outputs and KPIs
Supporting our Marketing team with in state or out-of-state outreach events as needed
YOU WILL LEAD WITH PURPOSE BY:
Conveying the Member experience and its drivers to a variety of audiences in a way that is concise and impactful
Making data-driven recommendations for changes and championing continuous process improvement
Work collaboratively across functional teams to develop and execute on a shared vision
Extracting and integrating insights from multiple sources — qualitative and quantitative research findings, process output, analytics, Member feedback, ideation, strategic directives. Be able to formulate recommendations based on those insights
**YOU WILL CHAMPION THE MLC'S CULTURE BY: **
Applying The MLC's Guiding Principles to your work and your behaviors
Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
Engaging in a diverse and dynamic team; continuing with personal development
Inspiring others with your enthusiasm and humility

Requirements

**QUALIFICATIONS **
Minimum 3 years of music publishing experience required
Customer-facing, account management and project management experience required
Strong knowledge of music publishing, mechanical licensing and royalties, and copyright
Quantitative and qualitative analysis with advanced problem-solving skills
Strong written and verbal communication
Empathetic, collaborative, self-starter and results driven with the ability to deliver and receive feedback

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The Mechanical Licensing Collective

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**About** The Mechanical Licensing Collective is helping songwriters #ConnecttoCollect **The MLC Community Guidelines** The MLC’s social media platforms were created to be constructive and respectful places where our Members can seek and share information about mechanical royalties. Our Community Guidelines, outlined below, shape how we moderate content and comments on our pages to provide a positive experience for our members. Your use of our social media channels is subject to these guidelines and the social media platform’s terms and conditions. Be respectful. We welcome your thoughts and comments, as long as they are appropriate and on topic. We will not tolerate spam, harassment, bullying or profane language. Please abide by LinkedIn’s Community Standards, which can be found at https://www.linkedin.com We cannot guarantee the accuracy of information that is not posted by The MLC, and content posted by others does not necessarily represent the views of The MLC. If comments do not abide by these guidelines, we may delete them and/or block repeat offenders. Thank you for creating a positive environment for our members!

Job Details

Posted on Jul 5

Nashville, TN, USA

Full time

Mid