Social Operations Community Manager (Contract)
Description
As a Social Ops Community Manager, supporting the global YouTube Social Operations team (@TeamYouTube), you will work with a team of seasoned Product Community Leads and Social Comms Leads to shape YouTube’s social voice through the best-in-class copywriting and voice initiatives, needed to achieve exceptional, quality, human support. You’ll contribute to Go-To-Market campaigns, influencer escalations and @teamyoutube reply quality reviews.
In this role, you’ll directly contribute to our team’s mission & ensure we can provide better, faster social support for more creators and users at scale. When customers reach out to brands on social media, they expect a fast, friendly response. @TeamYouTube delivers on those expectations, while operating at massive scale; we send approximately 50,000 twitter replies every month across 8 languages, twenty four hours a day, seven days a week, while supporting all YouTube users and all products: YouTube (viewers, creators, artists), YouTube Music, YouTube TV, & YouTube Kids.
Responsibilities:
- Lead and supervise copywriting for social posts on @TeamYouTube on Twitter - this includes proactive posts and social CR creation for company announcements, updates and during escalation or crisis scenarios.
- Have a strong POV on voice and represent the brand voice; help support development and execution of new voice and tone guidelines
- Complete daily @teamyoutube reply quality reviews for voice and tone expectations; attend weekly quality calibration sessions to ensure consistency
- Support onboarding of new social agents by approving tweets, hosting voice and tone refreshers and contributing to knowledge/training resources
Requirements
The successful candidate will be an exceptional social creative and communicator – you should have a strong grasp of how to write human, engaging, relatable copy for large scale consumer tech brands, and thrive in a fast-paced, constantly evolving environment. Bonus points if you’ve supported a large consumer brand, operating at massive scale.
Minimum Qualifications:
- BA/BS degree in relevant field(s) of study (Business, Marketing, Advertising)
- Ability to create writing of all forms, in a consistent manner with key details.
- Minimum 3+ years of relevant experience working in (social) media and/or marketing, preferably in entertainment or tech sectors
- High-level understanding of social media and the ever-evolving social landscape
Preferred Experience:
- Excellent communication skills, with the ability to condense complex written materials into concise talking points
- Ability to identify opportunities and areas for improvement, and to operate in a fast-paced environment
- Excellent leadership and communication skills, with the ability to collaborate with multiple teams concurrently -
How to apply
Apply via link
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We break the agency mold, providing superior social marketing services and operating as an extension of our clients’ teams. Together, we create community through content and execute strategies that bring brands to life on the internet. Based in Los Angeles, CA.