Senior Customer Success Engineer - Confidence

Spotify team


About the job We in the Confidence by Spotify team are looking for a Customer Success Engineer with a unique balance of technical knowledge, a user focus, and interpersonal skills to kick start the area focused on providing expert support to our customers and automating problem-solving.
We’re seeking versatile engineers skilled in backend, web and/or mobile development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Confidence product and services. Ideal candidates have a strong background in developer relations, technical consulting, and customer management or similar roles. We love it if you know about A/B testing and experimentation.
Join a high-paced, startup-like team of engineers and product managers to drive an entirely new product. We want someone who’s passionate about that type of environment.
What You'll Do
  • Act as a technical point of contact for customers, understanding their needs, objectives, and challenges, providing guidance and support in utilizing Confidence effectively.
  • Onboard new customers through the implementation process, ensuring a smooth transition to using Backstage.
  • Identify points of friction in the onboarding and adoption experience of Confidence.
  • Triage new feature requests, issues, and customer concerns.
  • Conduct product demos, training, and workshops to empower customers in using Confidence.
  • Collaborate with internal teams, including product, marketing, and engineering, to ensure customer satisfaction and resolve any issues or concerns.
  • Write documentation, tutorials and content to help Confidence customers to be successful.


Who You Are
  • You have an understanding of how developers work and collaborate as well as extensive experience with modern product development processes.
  • React, TypeScript and Node are a part of your tool-belt, knowledge working with GraphQL is a bonus. If you know Java and Python: awesome!
  • Experience developing resources to support a developer focused product (i.e. documentation tutorials, sample apps, API client libraries).
  • Excellent communicator with strong focus on customer needs.
  • Having worked in tech consulting and/or customer management.
  • Experience running A/B tests, or doing other types of experimentation.
Where You'll Be
  • This position will be based in the UK.
  • We are a distributed workforce enabling our band members to find a work mode that is best for them!
  • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

How to apply

Ap[ply via link

Spotify logo


Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Spotify transformed music listening forever when it launched in Sweden in 2008. Discover, manage and share over 50m tracks for free, or upgrade to Spotify Premium to access exclusive features including offline mode, improved sound quality, and an ad-free music listening experience. Today, Spotify is the most popular global audio streaming service with 345m users, including 155m subscribers across 101 markets. We are the largest driver of revenue to the music business today.

Job Details

Posted on Aug 29

London, England, UK

Full time