Sales Specialist
Description
Job Description
Kincaid’s Is Music, Inc. is now hiring for an Inside Salesperson. We are a musical instrument and accessory retail store (brick & mortar and online) that helps people find the instruments and accessories they need to make great music that positively impacts humans and the world. Yet many, especially parents of school band and orchestra participants, don’t know what they need. We help them find instruments affordably and guide them through their (or their child’s) musical journey.
ROLE: Inside Salesperson
REPORTS TO: Director of Sales
JOB TYPE: Full-Time Employee (40 hours a week)
LOCATION: Springfield, OH
Mission/ Purpose: Guide those who call, email or come into the store by pointing out relevant and timely solutions to the problems they face, as well as warning them of potential issues they may not yet see and providing them with a way to easily and affordably navigate those challenges.
Sales being the engine that allows the entire company to run effectively, win/win situations must be found between customer and company so we can continue to help as many people as we can.
You will have three primary roles:
- Help identify the needs of our customers (potential or realized) and guide them to the solutions that work best for them. Whether face-to-face, over the phone, via email, chat or social media, guiding customers to the solutions for their musical problems is your top priority.
- Follow up with customers via their preferred communication channel to ensure customer satisfaction while seeking referral opportunities, testimonials, and 5-star reviews.
- Look for sales opportunities - proactively seeking to connect with potential customers and/or encouraging them to come in, rather than waiting for them to come to us.
Show our prospective customers that you understand them better than anyone, care about them more than our competitors, and help them by offering our products and services.
Role Competencies:
Results-Oriented – You are able to set goals, focus on the task at hand, and won’t rest until you’ve achieved them.
Customer Centric – You focus on how we can create a world class experience for our in-store customers and improve customer satisfaction.
Time Management - You are great at time management and know how to protect others’ time so they are able to focus on their most important tasks. You also don't waste "down-time".
**Flexibility **- You are able to be fluid and flexible in a fast-paced work environment and do not cave when there is additional stress (and also know what needs to be done when things are less stressful to move goals forward).
**Persistent **– You don’t take “No’s” personally, but learn from them in order to turn them into “Yes’s”.
This may be for you if you have these qualities:
- A Producer - Competitive, Fearless, Driven, & Focused
- Amazing People Skills
- Comfortable In G-Suite (Gmail, Drive, Docs, Sheets, etc.)
- Excellent Communicator - you’re an incredible LISTENER
- Maintain great interpersonal relationships
- A Creative, Positive, & Empathetic Spirit
- Think quickly on your feet
- Gregarious & Winsome
- Always on time (or early)
- You’re a born GO GETTER – always looking for ways to add value, do better work, develop relationships, build others up, and make the world a better place
Disqualifiers: Please DO NOT apply for this position if you…
- Cannot commit to working 4 weekday evenings until 6p and Saturdays from 9a-1p.
- Aren’t willing/open to receive constructive feedback.
- Struggle with actively listening or being empathetic.
- Have no experience in music, particularly school band or orchestra.
- Do not consider yourself one of the most motivated, fearless, results-oriented, resilient, and driven people you know.
- Are concerned about being paid partially based on commissions.
- Do not consider yourself a people-person.
If you don’t resonate with the above disqualifiers and your friends and family can back you up on that, keep reading, we may just be a match!
Requirements
Do You Qualify?
At Kincaid’s Is Music, we believe in finding people that are a great match for the role they play. That’s why we’re looking for the right candidate who has the perfect combination of being driven by purpose and fueled by passion, and is open to being coached to their next level of growth.
MBA’s, GPA’s, and degrees aren’t what we’re looking for over here, although if you have them, that’s great! What matters more is that your heart is in it and you have a track record of getting stuff done!
That being said, feel free to apply even if you don’t check all the boxes below. Just make sure to mention that in your application and explain why we should consider you.
Required:
- Have music experience in your past.
- Can stand the majority of your workday.
- You’re capable with online databases and software (we regularly use G-Suite, ActiveCampaign, Podium & Freshdesk).
- You are dependable and reliable in your attendance.
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
Preferred:
- You have been a Salesperson in the past.
- You were involved in school music (band and/or orchestra).
- You are a social media power-user/content creator.
Other Requirements In Role:
- Available to work 9am to 6pm EST, 4 Weekdays A Week (Mon-Fri - one would be a day off), 9am - 1pm EST on Saturdays. (40 hours/wk)
Benefits & Perks
The Pay
Starting Base Pay: negotiable (based on experience)
Commission: likely $500 - $1000+/mo.
Benefits: Paid vacation, Health, Dental & Vision Insurance, Life Insurance, Simple IRA w/matching contributions, Long-Term & Short-Term Disability, generous employee purchase discounts, fun and friendly work environment.
This job has expired but you can still explore other open positions from the same company or find new ones from our amazing selection.
Kincaid's Is Music
Discover more jobs
**Overview** Kincaid’s Is Music is the top music instrument and accessory company for school music, founded in 1955 by Bradley Kincaid. We help our customers make sure that they and their children have access to instruments that will help them learn and thrive. We believe everyone deserves a music education, and want to make that a reality for as many people as possible while setting them up for musical and personal success. We are a small but mighty, purpose-driven team of 19 from all over the Miami Valley and Central Ohio.