Product Support Specialist - Music Technology
Description
- Deliver service and support to customers via phone, email, and remote connection over the internet
- Creating and maintaining records of customer service incidents
- Working with our numerous vendors to resolve a variety of issues
- Staying current with system information, changes, and updates
Requirements
- Expert knowledge of MIDI, Synths and Audio Recording concepts including DAWs, signal flow, interfaces, etc. is required
- Expert working knowledge of Live Sound Engineering concepts and pro audio equipment including sound boards, signal flow, PA and backline products is required
- Knowledge of musical instruments and other music gear including microphones, drums, keyboards, etc. is required
- Strong working knowledge of computer operating systems
- Ability to communicate clearly and positively
- Desire to pay close attention to detail, high level of organization, and the responsibility to promptly complete assigned tasks
- Exceptional Customer Service experience
- High School diploma or equivalent
- Degree or Certificate in Music Technology or similar preferred
- Significant experience troubleshooting live sound and recording studio issues
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Sweetwater
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**Overview** Since 1979, Sweetwater has been committed to giving music makers the ultimate shopping experience. Whether our customers are buying their first guitar or building their dream studio, we're committed to being a music gear retailer they can trust. When you come to work at Sweetwater, you are immediately immersed in a culture that is centered on one mantra: "Do what's right for the customer." And while we're all busy pressing toward that goal, the same holds true regarding the environment we provide for our employees. We have an awesome time working in great surroundings, earning competitive wages, enjoying excellent perks, and living in a great area. We strive to do the right things to facilitate a culture that is not only high performance, but also one that's stimulating and fun to be a part of. Even with Sweetwater's remarkable growth, the workplace maintains a "small company" feel and a personalized, family-oriented philosophy. From the daily work environment to special occasions, we're always focused on doing what is right for our employees.