Music Gear Consultant - Hybrid
Description
- Manage a portfolio of clients who interact with the business via web and phone orders
- Leverage the Salesforce platform to manage client relations, communications, sales activity and outreach
- Be responsible for daily outbound calls to existing books of business, and create relationships with new potential clients
- Be responsible for metric performance in the areas of sales, service, call handling, and quality standards
- Have ongoing exposure to instrument and product knowledge through vendor and in-house trainings
- Provide a best in class customer service experience to all clients through learned skills in order management, product inquiries, cross selling, troubleshooting, company financing options, , account status, and marketing promotions
- Summarize each interaction to customers to ensure customer satisfaction
- Maintain timely follow-up with customers as outlined by management
- Execute special projects and tasks as assigned
Requirements
- High School Diploma or GED
- Relevant work experience in similar sales-based environments
- Proficient with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Must reside in the state Tennessee
- Bachelor's or master's degree in Music Business or similar programs
- Music industry experience in retail sales or as a musician, some gear/product knowledge
- Outstanding verbal and written communication skills
- Driven, self-motivated, dedicated, organized, enthusiastic, engaged musicians or non-musicians
- Bilingual-Spanish
Benefits & Perks
- Work from home with onsite training and engagement opportunities
- Full-Time Opportunity Available
- Performance based incentive program
- Flexible scheduling/Evening and weekend shifts available
- HUGE employee discounts on music gear and Guitar Center products
- An amazing culture!
- A robust, comprehensive benefits program including Gig Leave, to accommodate a musician's tour schedule available
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The Guitar Center
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Founded in 1959 by Wayne Mitchell, the Guitar Center has since burgeoned into a cultural icon and a haven for musicians across the United States. With its headquarters stationed in Westlake Village, California, the chain has become synonymous with all things guitar-related, offering a vast array of instruments, amplifiers, accessories, and professional audio equipment. What sets Guitar Center apart is not just its extensive inventory but also its commitment to fostering a community of musicians through workshops, lessons, and live performances held in many of its stores nationwide. Whether you're a seasoned professional or a budding enthusiast, Guitar Center serves as a one-stop destination for all your musical needs, providing an immersive experience that transcends mere retail. The ethos of Guitar Center revolves around accessibility and expertise, striving to cater to musicians of all levels and genres. From iconic rock legends to aspiring singer-songwriters, the chain prides itself on its knowledgeable staff, who are passionate about music and dedicated to guiding customers towards the perfect gear for their unique sound. Beyond its brick-and-mortar presence, Guitar Center has also established a robust online platform, offering convenience and a vast selection to musicians across the country. With its rich history, extensive inventory, and unwavering commitment to musical innovation, Guitar Center continues to be a cornerstone of the American music scene, inspiring generations of musicians to find their voice and express themselves through the power of music.