Description

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Capitol Music Group (“CMG”) is home to some of the biggest artists in the world including Katy Perry, Paul McCartney, Niall Horan, Lil Baby, Lil Yachty and more. Interscope Geffen A&M Records (“IGA”) is home to some of the biggest artists in the world including U2, Eminem, Kendrick Lamar, J Cole, Lady Gaga, and many more. Together, Capitol Music Group and Interscope Geffen A&R Records make up ICLG, Interscope Capitol Labels Group. As a leader in the music industry, we are always looking for talented and driven individuals to join our family.
How We LEAD
ICLG is seeking a candidate to join the Artist Relations and Touring team. This unique and multi-faceted position requires the invidual to handle all tour tickets for ICLG artists plus guestlist for major label events surrounding Coachella, BET Awards, artist showcases and more. The ideal candidate will have strong office skills including proficiency with Excel and Word. Knowledge of Ticketmaster, AXS, Vivid and Stubhub a must. General knowledge of Master Tour and other touring apps a plus, including familiarity with the in-house VIP purchase systems used by Live Nation and AEG. The ideal candidate will have some experience working in tour ticketing or a venue box office and understand the basic concepts of ticket holds, buys, and guest lists within the landscape of the music industry.
The candidate should have a full understanding of the roles of booking agents, concert promoters and live music venues. This is an extremely fast paced detail-oriented department that requires resourcefulness, poise, a sense of humor, and the ability to work quickly, calmly and accurately under pressure and intense deadlines. Willingness to field emails and calls after hours as well as to work nights and weekends at live events is a requirement.
How You'll CREATE
Communicate directly with Managers, Tour Managers, and various ICLG departments (Marketing, Digital Media, Publicity, Video and Radio Promotion, Sales, and International Marketing) to request and or communicate ticket needs or allotments.
Placing ticket holds, executing buys and communicating with the Finance team to ensure payments have been processed.
Organize all internal documents and shared drives updated with current ticket buy information.
Closely track updates on all tours to ensure we have the most current tour itineraries in hand. Cross reference ticket buys against schedules to ensure no dates are missed.
Organize and communicate guest lists to concert promoters and tour managers.
Handle guest lists for showcases, screenings and special events.
Communicate approved ticket totals to Department Point People and track the wait list requests for all markets.
Handle hard ticket distribution to staff as needed to include all outgoing Fedex and Messengers for rush situations.
Help with will call ticket drops and on-site show coverage as needed.
Assist with securing personal tickets for Senior Executives as needed.
Assist with production of special events such as the festivals, awards shows / events, including liaising with vendors and processing invoices as needed.

Requirements

Bring Your VIBE
4+ years of music industry experience, with some prior budget responsibility. An intimate knowledge of all label departments is also required.
Computer skills: Strong computer skills including MS Office (Word, Excel & Outlook) and an intimate knowledge of the internet. Experience with VME or PRS strongly preferred.
Additional skills:
A proactive, organized, self-starter who has strong problem solving, social, and interpersonal skills. Exceptional communication and time management skills. The ability to prioritize and multi-task. Must be innovative and be receiptive of incorporating new technology to better ticket systems. Must be able to work independently but be a team player and flexible. Must be able to adapt to all situations and handle stress. Must be able to create and maintain good relationships with artists, managers, attorneys, etc. Multitasking and organizational skills a must.
Some travel required (including late night local travel). Must be available to attend local shows, events and concerts.

Benefits & Perks

Perks Playlist
Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent

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Universal Music Group

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Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries. Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans. Universal Music Group's labels include A&M Records, Astralwerks, Blue Note Records, Capitol Christian Music Group, Capitol Records, Capitol Records Nashville, Caroline, Decca, Def Jam Recordings, Deutsche Grammophon, Disa, Emarcy, EMI Records Nashville, Fonovisa, Geffen Records, Harvest, Interscope Records, Island Records, Machete Music, MCA Nashville, Mercury Nashville, Mercury Records, Motown Records, Polydor Records, Republic Records, Universal Music Latino, Verve Label Group, Virgin Records, Virgin EMI Records, as well as a multitude of record labels owned or distributed by its record company subsidiaries around the world. UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world. Universal Music Group is a Vivendi company.

Job Details

Posted on Apr 3

Santa Monica, CA, USA

Full time

Junior

Universal Music Group

Manager, Artist Relations and Touring (Ticketing)

Description

Requirements

Benefits & Perks

Job Details