Lead Operations Manager
Description
- Collect and facilitate business KPI reports, highlighting key deliverables such as enhancement timeliness and budget adherence.
- Organise business CABs (Change Advisory Boards) between PRS business units and CIO stakeholders.
- Assist the Business Relationship Manager in compiling R&D expenditure reports.
- Collaborate with CIO Tech Leads and Business Systems Analysts to manage enhancement requests, including prioritisation, backlog maintenance, benefits tracking, and budget oversight.
- Act as a liaison between IT and internal business stakeholders, managing enhancement demand across PRS IT applications.
- Support the IT Renewal portfolio in partnership with the Business Relationship Manager and Transformation Project Managers.
- Deputise for the Business Relationship Manager when required, maintaining strong relationships with PRS business stakeholders.
- Partner with Project Managers and CIO Leads to manage resource allocation, resolve conflicts, and coordinate prioritisation.
- Act as a JIRA administrator tasks, monitoring data cleanliness, account, project, and resource setup.
- Collaborate with Portfolio Managers to provide a clear and regular demand overview to inform strategic decisions.
- Support reporting and dashboard creation using Power BI.
Requirements
- Experience of managing internal relationships
- Proficient in MS Office Tools, notably Excel.
- Jira and Power BI experience is desirable, but not essential
- Excellent verbal and written communication skills
- Process orientated. Ability to learn new solutions and processes
- Experience of working to specified project scope and timescales
- Ability to work autonomously
- Organised and time aware, with an ability to prioritise tasks independently of management
- Project management/co-ordination skills
Benefits & Perks
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
- We invest in the development of our people to drive our ambitions forward
- We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
- We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
- Employees can work from anywhere in the world for up to eight weeks of the year
- Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.
How to apply
If you sound like you could be the right person for the job, apply now.
PRS for Music
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PRS for Music represents the rights of songwriters, composers and music publishers in the UK and around the world. As a membership organisation it works to ensure that creators are paid whenever their musical compositions and songs are streamed, downloaded, broadcast, performed and played in public. In 2021, 27 trillion performances of music were reported to PRS for Music with £677.2m paid out in royalties to its members, making it one of the world’s leading music collective management organisations. PRS for Music’s public performance licensing is now carried out on PRS for Music’s behalf by PPL PRS Ltd, the new joint venture between PPL and PRS for Music. **Our purpose** To grow and protect the value of music rights entrusted to us. **Our code** To fairly and accuratley distribute royalties with market-leading transparency and efficiency. **Our vision** To provide world-leading music rights management services for our rightsholders and music users delivering: