(I) Music Festival Support Operations Intern

SXSW team


Job Purpose
The Music Festival Support Operations Intern candidate is interested in pursuing a career in fields related to event planning, festival production, or volunteer management. This position will engage in projects that will provide real world experience handling large-scale event and festival operations, including volunteer recruitment and management, external and internal customer service, problem solving, and decision-making skills.
Duties & Responsibilities
Responsibilities include, but are not limited to:
  • Maintaining timelines and deliverables for projects assigned in support of internship learning goals.
  • Attending meetings and taking notes, as required.
  • Providing reports to mentoring staff, as requested.
  • Learning company processes and procedures.
  • Researching and assisting with information gathering in support of event operations.
  • Participating in the delivery of volunteer training to ensure a quality and meaningful training experience.
  • Supporting a culture of safety and ensuring implementation of safety measures and provided resources.
  • Reinforcing both internal and external customer service efforts.
  • Attending training and development opportunities.
  • Supporting and striving to achieve departmental and organizational goals.
  • Reinforcing company policies and procedures and acting as a role model for others.
  • Participating in an intern program evaluation and project review.
Onsite Event Responsibilities
  • Executing intern project plans and documenting outcomes.
  • Providing support to music festival operations staff and volunteers.
  • Engaging with volunteers to address concerns, answer questions, or assist with staffing assignments.
  • Accountability of productivity and effectiveness of areas of responsibility.
  • Using identified reporting methods to document operational challenges, or request assistance.


Qualifications & Skills
You must be currently enrolled in an accredited university or college and live in Texas to be eligible for a SXSW Internship.
  • A desire to learn.
  • Outstanding internal and external customer service skills.
  • Excellent written and verbal communication skills.
  • Ability to speak in front of large, diverse groups of people.
  • Highly organized with keen attention to detail.
  • Confidence making decisions while working under pressure.
  • Strong interpersonal skills.
  • Comfortable working with a team and independently.
  • Ability to prioritize and manage timelines.
  • Knowledge of Google Workspace, MS Office, and a willingness to learn new software.
Physical Requirements
Frequently required to sit, stand and/or walk for long periods of time, with or without accommodation. Manual dexterity is required for keyboard, computer and office equipment use. Occasional lifting and moving objects that are 20+ pounds.
Work Location, Schedule & Pay
The position is located in Austin, Texas. The intern candidate must be available to work in the office 12-16 hours per week from November 28, 2022 - March 9, 2023, full-time March 10 - March 19, returning to a 12-16 hours per week schedule through the end of March. This is a paid internship at $12.00/hr.

How to apply

Apply via link

SXSW logo


Founded in 1987 in Austin, Texas, SXSW is best known for its conference and festivals that celebrate the convergence of the interactive, film, and music industries. The event, an essential destination for global professionals, features sessions, showcases, screenings, exhibitions, and a variety of networking opportunities. SXSW proves that the most unexpected discoveries happen when diverse topics and people come together.

Job Details

Posted on Nov 8

Austin, TX, USA