General Manager - The Roxy
Description
- Responsible for recruiting, hiring, training, supervising, compensation, succession planning and evaluating management, administrative, and supervisory staff. Determines and establishes organizational structure and personnel staffing requirements.
- Assures the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations.
- Plans, organizes, coordinates and directs all activities and personnel. Engaged in maintaining and operating the facilities.
- Evaluates existing policies and procedures and recommends improvements for the facility and/or improve the efficiency and safety of operations.
- Oversee the development of annual operating budget, calendar, activities schedule, dates and hours of operations, projections for attendance and revenue.
- Implementation and monitoring of a detailed program budget. Supervises cost accounting required of assigned events to include facility rental, box office fees, house equipment rentals, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security officers, announcers, parking attendants, stage managers and stage crew.
- Prepares and maintains required reports/records for venue ownership, government agencies, and upper management team.
- Provides for control of day-to-day operations, assuring the coordination of plans, programs and events and conducts post event operational and financial review and analysis.
- Ensures that all production/operations are conducted in accordance with applicable local, state and federal regulations such as OSHA and CalOSHA requirements.
- Organize operational meetings with accounting about financial projections and/or with staff and supervisors for training. Work closely with concession partner to design strategies and implementation of food and beverage program including general concessions, fine dining, and venue wine program for both public and private events.
- Handle customer service via phone calls, email inquiries or website posts. Conduct the required investigation and have the issues resolved within a 24-hour turnaround time.
Requirements
- A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in a related field
- 10 years of related work experience
- Must have management experience and exceptional leadership abilities
- Must have proven track record of developing and managing budgets
- Experience and knowledge in overseeing and maintaining the physical plant at a facility
- Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
- Self-motivated with the ability to work in a fast-paced environment
- Excellent written, listening and verbal communication skills
- Must be creative, detail-oriented person with an outgoing personality
- Experience with management, leadership and conflict resolution
- Knowledge of music industry preferred
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AEG
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From epic concerts to premier music festivals to heart-stopping sporting events, AEG has been giving the world reason to cheer for more than 20 years through live events that create unforgettable memories. Headquartered in Los Angeles, CA, we are the world’s leading sports and live entertainment company and operate on five continents, entertaining over 100 million guests annually through our worldwide network of more than 150 venues, powerful sports franchises and music brands, integrated entertainment districts and global sponsorship activations. We strive to form a perfect balance between creative excellence and business excellence and work diligently to build a diverse environment that celebrates inclusion and rewards collaboration and success. Our accomplishments are born from a spirit of teamwork that enables us to deliver incredible events year after year. If you want to join a winning team where you will be challenged to up your game, AEG is the place for you. AEG is proud to have earned a 100% score on the Human Rights Campaign’s 2019 Corporate Equality Index, a national benchmarking tool on corporate policies and practices pertinent to LGBTQ employees that awarded us the distinction of “Best Places to Work for LGBTQ Equality,” and to be a part of the AARP Employer Pledge Program, recognizing the skills and experience of all workers, regardless of age. For more information about AEG, visit www.aegworldwide.com and follow us on Facebook, Twitter and Instagram at @aegworldwide to see the exciting experiences that you could be a part of.