General Manager - Music Venues
Description
Who We Are
Heard Presents is Austin?s source for independent music. We have been producing and promoting concerts for over a decade and we also own and operate two premier venues in downtown Austin, TX; Empire Control Room & Garage and The Parish. In 2021 we are relaunching our spaces, expanding our offering of services and growing our business; not just within our internal structure, but even further into our community. We are excited to invite everyone to experience the ways we are working to connect all of the people in our developing city to art, culture, education and to one another.
Heard Presents is an equal opportunity employer and actively looking to further diversify our staff. We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply.
What You Will Do
Create and manage multiple music venue teams from bar staff to Floor Managers. Optimize bar sales for every show by creating menu programs and curated cocktails specific to each show. Work together with promoter teams to execute and settle shows. Keep inventory across each venue and track all orders. Negotiate with alcohol reps to partner on short and long term partnerships. Track and optimize all bar operations. Hire, train and manage staff for all roles who report to you. On site execution, HR, office admin, inventory/ purchasing and maintenance.
Responsibilities:
Manages venue operations at both Empire and The Parish. Responsible for on site revenue generation and expenses. Responsible for overall customer experience.
On Site
- Hire and train all necessary venue and bar staff
- Schedule all shifts
- Be on site point of contact for artists/ tours
- Interface with artists teams
- Source approved artist needs
- Hospitality backstage, parking, runners, transportation, hotels, printing hard tickets
- Coordinate with Hospitality Director to provide VIP experience for members and clients
- Troubleshoot any issues with software/ hardware
- Ticketing box office, bar transactions, wifi
Office Admin
- Bank Deposits
- Assist on Permitting
- Venue Accounts Payable (A/P) + Accounts Receivable (A/R)
- Work with Business manager to submit A/P + A/R for approval
- Track Venue Expenses in Xero (software)
- Create Quotes
- Create budget of anticipated expenses
- Vendors sign up for bill.com and submit bills to be processed.
- Nightly reports delivered for business manager
- Bar Metrics and Performance
- Create monthly, quarterly, and annual Concessions sales income statements
- Track Concessions PPA
- Participate in full staff team meetings
- HR
- Work with HR Coordinator to facilitate
- Hiring for Empire and Parish (Bar and Security)
- Create Staff Policies
- Schedule Regular Staff Meetings/Training
- Serve as a Channel for Staff Feedback
- Focus on Employee Growth
- Manage Scheduling Software
- Inventory + Purchasing
- Manage POS Software Ops
- Inventory Management
- Order for Empire and Parish
- Keep Inventory Organized
- Receive inventory on site from distributors
- Negotiate with Distributors
- Menu Management for Empire and Parish
- Repairs and Maintenance
- Coordinate Venue Repairs
- Create and maintain list of contractors for project work
Requirements
Who You Are
An accomplished service industry General Manager with 5+ years of experience building and managing a team of top tier service industry professionals. You know how to set ambitious goals and work together to achieve them. You can take direction and disseminate information to your team to execute. You understand the music and touring industry and how to accommodate artists without being taken advantage of. You know how to work cross functionally with all departments of a concert promoter.
Benefits & Perks
- $45-$75K commensurate on experience
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
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Heard Presents
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Heard Presents is an independent agency that conceives, curates, and produces dynamic live music experiences connecting bands, brands, and consumers. Clients/Partners include AT&T, Samsung, T-Mobile, Soundcloud, MTV, Warp Records, Neon Gold, BandPage, Keep A Breast Foundation, Gobbler, Dim Mak Records, Topspin, Ticketmob, Headliner.FM, Ninjatune, Brainfeeder and many more.