Field Support Engineer
Description
Our Values
- Be Kind
- Be Clear
- Collaborate
- Deliver to Promise
- Celebrate
Our Culture
- Purposeful and Passionate
- Energy Givers and "Positive Troublemakers"
- Value Creators Through Automation and Analytics
- Hungry for Learning and Growth
- Sustainability Conscious
Your Contribution
- Disruptive Customer Support Strategy
- Customer Support Business Automation
- MTASC Operation Terms & Automation Strategy
- MTASC Growth and Support Strategy
- MTASC & Brands Performance Strategy
- Help Customers or Users by providing profound technical Advice, creating System Designs and assisting during Initial Setup when demanded
- Create and execute Training Programs to lift the Level of Awareness and Know-How in the Region
- Conduct Product Demonstrations as well as Alpha & Beta Tests with Clients
- SMART/DANTE/RIGGING/LAKE/ECLIPSE Certification is an advantage
- Solid Relationships with key System Integrators, Resellers and PA companies in the Region
Requirements
This role is ideally suited to a previous touring engineer who has experience in system set up and design.
Benefits & Perks
Why work for us?
- Generous pension / retirement fund contributions
- Hybrid and remote working options
- Annual leave provision, plus public holidays
- Comprehensive health care
- Strong focus on learning and development
- Quarterly team building events
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Music Tribe
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Music Tribe celebrates over 30 years as a provider of Music Products and Solutions and works across 12 counties employing 2,000 Customer Obsessed Tribers. We want you to be part of our ambitious growth journey, empowering your team or fellow Tribers to create the absolute best.