Festival Ticketing Manager
Description
- Liaise with promoters, MD & Finance Director, ticket agents/venues and other stakeholders to advise on and manage the ticketing for Live Nation / Festival Republic Festivals (and potentially venue touring concerts and other events).
- Prepare events for on-sale by confirming and configuring event details including:
- Manifests, seating plans, price structures;
- Marketing partner, artist / fan club, record label and other presales;
- Internal, VIP, ticket agent and other holds and allocations; and
- Booking fees, rebates.
- Set ticket stock text and calculate ticket stock requirements against sales forecast, submit ticket stock design requests and stock orders with suppliers in good time to ensure ticket dispatch begins on time.
- Ensure digital tickets are managed in line with the agreed ticketing policy.
- Order wristband stock based on sales forecasts.
- Order staff accreditation, catering, travel, and accommodation.
- Creating reporting documents in excel to administer events and track sales / revenue.
- Maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory and allocations across ticket agents.
- Produce event sales forecasts, updates, charts, analyses, management information and other reports including final reconciliations, and report directly to the company heads.
- Liaise with the production and licensing teams to ensure terms and conditions are up to date and in line with ticketing and access control requirements, and onsite access control operation planning. Produce reports to assist Licensing and Production with their on-site planning e.g. forecast attendee numbers for campsite sizes and facility requirements and Geographical sales reports to assist with Traffic Management plans.
- Work closely with the marketing/digital department to ensure all events are supported in line with forecasts and sales to ensure show success.
- Work on-site at outdoor events (potentially including venues) as required (including weekends and evenings); overseeing and/or staffing the Access Control & Box Office operations, including managing multiple entry points, stock audit, control and distribution, and various other on-site festival duties. Ensuring the Festival Director receives regular updates of gate flow figures and number of people on site for them to disseminate between various agencies (e.g. Licensing & Silver Command).
- Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate.
- Any other reasonable duties as directed by management.
Requirements
- Competencies / Skills / Knowledge / Experience
- Demonstrable ticketing experience/staff management and demonstrable knowledge of live event ticketing gained in a promoter, ticket agent or venue environment.
- Excellent working knowledge of Excel, Word and MS Office is essential.
- Adept in using ticketing systems (such as Ticketmaster) and reporting functions in particular. Previous experience of using reporting tools and platforms to write and manage reports would be an advantage.
- Role entails dealing with casual staff, customer related issues, promoters, record companies, and others so interpersonal and customer relation skills must be excellent.
- Some manual lifting involved so fitness should be good.
- To abide by and contribute to the Festival Republic’s Equal Opportunities policy.
- Excellent numeracy skills with exceptional attention to detail and proficiency in using excel at intermediate level or above.
- Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level.
- A full clean driving licence, permitting you to drive in the UK, is beneficial for the role.
- Proactive and demonstrates initiative, drive and commitment to achieve objectives.
- Uses interpersonal skills to establish excellent rapport and working relationships.
- Self-motivated and takes ownership for personal and technical skills development.
- Well organised, deadline focused and adept at prioritising workloads.
- Combines analytical thought with creativity to excel at problem-solving.
- Maintains good commercial awareness, proven ability to maximise sales and understands business drivers.
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Festival Republic
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More than half a million fans attend the festivals we own and co-produce each year. They do so because they share our passion for festivals. Festivals are in our blood and we are proud to provide the heartbeat of the summer. Festival Republic is the UK’s leading festival and event promoter, and is extremely proud to be the team behind festivals including the greatest live show on the planet, Reading & Leeds Festivals; Latitude, the critically acclaimed multi-arts festival; and overseas events Electric Picnic, Berlin Festival and Lollapalooza Berlin. Formed in 1982 under the name Mean Fiddler, the company largely created the modern music festival market in the UK, taking shared ownership of Reading Festival in 1989 and producing numerous other events including the Fleadh and Phoenix festivals, Creamfields and Homelands. From 2001 until June 2012 Melvin Benn, Managing Director of Festival Republic, also held the licence and operational control of Glastonbury Festival. In 2007 the Mean Fiddler name and venues were sold, with the full festival portfolio remaining under the new name of Festival Republic. Since then the company has gone from strength to strength, producing an impressive portfolio of live events in the UK and overseas, and opening an office in Dublin in 2013.