Description

About Us
Sofar is creating space where music matters. We bring artists and audiences together through live experiences and artist services that inspire creativity, community and joy.
Our unique live experiences provide a place for artist discovery, local community and connection in non-traditional, unexpected places across 78 countries and growing. Through our artist services, we provide tools and services for artists to directly connect with fans and build sustainable, creative lives on their own terms.
The Role
Seeing your favorite artist live on stage is one of the rare moments in life that stays with you forever. Each performance is linked in memory. Only one thing stands in your way - tickets to the show. Seated, a Sofar Artist Service, is the future of ticketing. We provide an effortless experience that does the work for you, allowing exclusive presale access so you never miss a show. From the Monday announcement to the Friday release, we connect the True Fans with the artists they love. An Artist installs a single line of code from Seated to publish tour dates on their website. Fans can then sign up to gain exclusive presale access or receive a notification as soon as new events are announced. Seated takes a backseat so the artist can take center stage. Enjoy the show.
The Fan Experience Coordinator's job at Seated is above all to delight music fans. As you develop a comprehensive understanding of the products and services Seated offers artists and music fans, you will be responsible for answering questions, relieving concerns and creatively solving problems for fans all over the world.
We will be accepting applications for this position through July 26th.
What you'll do:
Provide empathetic customer support to fans through email, text message and by phone
Work with concert promoters to ensure music fans have the best possible experience at the show
Be responsible for making sure tickets are fulfilled on time and making sure fans are able to get through the door
Assist the Fan Experience Specialists with complex tasks and rotation needs as necessary

Requirements

Who you are:
Experienced in customer service, client service, ticketing operations or related roles
Comfortable in a fast-paced environment, subject to rapid change and uncertainty
Able to solve problems and develop unique solutions
A team player, ready to collaborate with the Ticketing Operations and Account Management teams
Ready to master Seated’s system and software
Experienced Microsoft Excel and Google Sheets
Experienced with helpdesk software (Zendesk is a plus)
Passionate about live music
At Sofar, our global team is deeply passionate about music and the work we do. If our mission and job opening resonates, you're encouraged to apply even if your experience doesn't precisely match the job description. We are committed to creating a culture of belonging and building a diverse team that reflects a variety of lived experiences, perspectives, and skills.

This job has expired but you can still explore other open positions from the same company or find new ones from our amazing selection.

Sofar Sounds

Discover more jobs

Sofar Sounds reimagines the live event experience through curated, secret performances in more than 400 cities around the world. Cofounded in London in 2009 by Rafe Offer and Rocky Start, Sofar brings guests and artists together in unique locations, without the distractions that plague other live events. Sofar shows begin as a secret: guests sign on for three unnamed performances at undisclosed locations, hosted by community members in everyday spaces — from living rooms and rooftops, to retail stores. Through the transformation of these spaces into captivating venues, Sofar serves as a platform for artists to connect with engaged audiences in cities around the world. Sofar invites guests to discover new artists, spaces, people, neighborhoods and cities, whether at home or abroad, creating an inclusive and accessible global community where people make genuine connections. To learn more about Sofar Sounds check us out at www.sofarsounds.com or follow the conversation on social media at @sofarsounds or using #sofarsounds. Need a little more? Check this out: https://www.youtube.com/watch?v=qnjsN2NOl3k

Job Details

Posted on Jul 20

Nashville, TN, USA

Hybrid

Full time

Mid