Description

# Who We Are
UnitedMasters is building a marketplace that connects artists, brands and fans - empowering artists to earn and grow. UnitedMasters has taken the bold step of building a music distribution service that, radically, puts artists first - disrupting the legacy music business by letting up-and-coming artists distribute their music directly to fans through streaming services while maintaining ownership of their master recording rights and up to 100% of royalties. Through the combination of UnitedMasters’ music distribution platform and its deep ties to brands, UnitedMasters enables independent artists and change-makers to grow and earn unlike any other platform.
The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers with backgrounds from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, Complex, VICE, and more. We work hand in hand with the award-winning creative teams that forge those innovative partnerships at Translation (our in-house creative advertising agency).
We are looking for a Distribution Operations Specialist to join UnitedMasters!
# What You'll Do
Provide superlative support to artists, handling a significant volume of inquiries with poise and professionalism
Review releases uploaded to UnitedMasters, ensuring that they are acceptable for distribution and comply with our partners’ formatting and quality guidelines
Create and maintain accurate and engaging documentation for our internal and external knowledge bases
Utilize in-house and third party tools to efficiently resolve technical issues
Be an expert on UnitedMasters’ products and services, and act as a resource for artists and colleagues
Candidly share feedback and insights to drive improvements in how we serve artists
# Knowledge, Skills and Abilities
Demonstrated problem solving ability
Excellent communication skills
Desire to learn and grow, and capacity for adjusting quickly to changing circumstances
Passion for all things music and culture
Conscientiousness, empathy and a passion for helping artists achieve their goals

Requirements

# Minimum Qualifications
1-2 years of experience working in customer service and/or quality assurance, preferably in a start-up environment
Experience partnering with cross-functional teams and stakeholders
# Preferred Qualifications
Familiarity with music metadata and the digital music landscape
Experience using customer service ticketing systems (such as Zendesk)
Extensive and up-to-date knowledge of popular music

Benefits & Perks

Salary Hiring Range: $55,000 - $65,000
Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.)
Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors.
The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.
The salary range above is for NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.

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UnitedMasters

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UnitedMasters is a new music industry alternative that provides independent artists with premium music distribution services, a suite of tools to help them directly connect with fans, and opportunities for unique partnerships with some of the world’s biggest brands including the NBA, Bose, and iHeart. UnitedMasters allows artists to easily distribute their music to all major streaming services. Distributed artists become eligible to participate in a variety of advertisements, brand partnerships and other promotions that earn them money and bring in new fans. UnitedMasters also provides artists access to their streaming and social data so they can gain insight into how to maximize fan engagement. The most promising artists on the platform unlock access to a bespoke suite of promotional services like playlist pitching, marketing, PR, and promotion. UnitedMasters aims to give artists the tools to operationalize their independence and maximize their creative and economic potential. UnitedMasters was launched in 2017 by Translation founder and music industry veteran Steve Stoute with a $70 million Series A led by Google’s corporate umbrella Alphabet alongside prestigious venture firm Andreessen Horowitz and entertainment giant 21st Century Fox. Led by a team of executives, marketers, engineers, and storytellers with backgrounds from YouTube, Soundcloud, Pandora, Instagram, Dropbox, Complex, and Vice, the platform positions talent for mainstream impact while allowing them to maintain full ownership over their master recording rights.

Job Details

Posted on Feb 14

Los Angeles Metropolitan Area, USA

Hybrid

Full time

Junior

$55K - $65K