Director, Ticketing Strategy
Description
- Work closely with senior leadership to set and executive strategies for AXS clients and industry entities
- Analyze opportunities and inform on business unit strategic initiatives, product enhancements and competitive data.
- Work with Account management and product to lead Alpha and Beta testing of new products with select clients across the country as well ultimately the broad rollout of products within the Theaters and Residencies vertical
- Manage and prioritize feedback loop from internal/external Industry & Division Stakeholders to the AXS Product and Tech group
- Compile detailed business requirements to collaborate with Product Management
- Meet regularly with Product and Tech personnel on product roadmap
- Meet regularly with vertical client stakeholders on product roadmap & prioritization
- Develop and maintain effective internal communications within the division and other AXS departments. Promote the highest level of customer service and product execution.
- Continuously seek ways to improve personal, team, business and product performance
Requirements
- 7+ years related experience in live entertainment Ticketing, Concert Promotion, Product or Marketing
- Established live entertainment industry network
- Experience communicating with diverse stakeholders at all levels across internal & external organizations
- Experience with Aha, Adobe Analytics, Looker desired
- Experience with ticketing tools & software (AXS, Ticketmaster, Elevate, Front Gate, other)
- A good knowledge and awareness of the latest industry trends and ticketing innovation through continuous industry press research
- Ability to provide context and search for insight in data and analytics
- Strong presentation skills with ability to influence a variety of audiences
- Excellent communication skills both verbal and written
- Strong proficiency with Google Workspace (Drive, Docs, Sheets, and Slides)
- Strong proficiency with Atlassian (Jira and Confluence)
- Team player who enjoys working in a high achieving environment
- Positive with a “can do” attitude and a commitment to delivering the best
- Highly organized with a record of prioritizing multiple projects and meeting deadlines
- Strong project management skills
- Strong understanding of how the live music industry operates
- Strong proficient with Microsoft Word, Excel, PowerPoint, and Outlook
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AXS
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Overview AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.