Director Technical Operations
Description
- Works collaboratively with the VP Building Operations and VP Venue Development to develop and execute standard operating procedures for operating and maintaining MSG Sphere AV and building systems.
- Leads all efforts to develop highly efficient repair and preventative maintenance programs for Sphere’s extensive LED video systems including the 160,000 square foot immersive interior media plane display surface and the over 580,000 square foot fully programmable exterior geosphere display.
- Consult and coordinate with MSG Ventures, Studios, and Design & Construction during the planning, procurement, and installation/construction phases on Sphere projects including but not limited to architectural lighting, IPTV, LED and digital signage systems, broadcast systems, power distribution, ancillary audio systems, and distributed antenna and venue radio system. Responsible for the operation and maintenance of these systems once venue opens.
- Hires technical operations managers and coordinators and supervises team to execute all maintenance programs and event requirements. Technical Operations team will provide event coverage once venue opens.
- Assist in the planning and tracking of budgets related to maintenance costs & estimates, utility cost estimates, and event cost estimates including internal and 3 rd party labor requirements.
- Collaborates with MSG Technical Operations team in New York to ensure all applicable systems are cross functional enterprise-wide and that MSG Venue Management quality standards are met.
Requirements
- 8-10 years of progressive experience in AV systems management, broadcast, venue technology, or a related field
- Proven track record of successfully managing a team in a complex, fast-paced, and diverse environment, preferably in a live event venue or facilities management role.
- Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
- Strong technical knowledge of LED video systems including service and maintenance of screen components, operation of media servers, and use of control systems.
- Strong technical knowledge of IPTV systems including experience with video distribution, scheduling, content management systems, and related equipment.
- Experience managing networked lighting control systems, both architectural and theatrical (ie: ETC, Lutron, etc).
- Working knowledge of rigging and safety equipment and protocols (to be used for access and maintenance of venue systems and equipment)
- Windows/PC proficient and experience using Microsoft Office applications, Adobe Professional and Bluebeam
- Strong oral and written communication skills with ability to interact with all levels of the organization.
- Well organized and detail oriented with an ability to maintain the highest degree of confidentiality and diplomacy.
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. May have split days off.
- Commitment to providing a high-quality service experience for both internal and external clients.
- Ability to work at height (upwards of 200’-300’+) on interior and exterior catwalks and on building maintenance unit.
- Extensive standing, walking, keyboard usage and general administrative duties
- Occasional travel to NY or Burbank, CA (<10%)
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MSG Entertainment is a world leader in live experiences with a portfolio of iconic venues that includes: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. With flexible seating capacities and configurations from 2,800 to 21,000, our diverse collection of venues enables us to showcase a variety of acts and events. In addition, MSG Entertainment is building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has also announced plans to build a second MSG Sphere in London, pending necessary approvals. MSG Entertainment produces, presents or hosts a variety of live entertainment and sports experiences in our venues. Madison Square Garden serves as home to the New York Knicks and New York Rangers professional sports franchises. In addition, MSG Entertainment’s venues showcase a broad array of compelling concerts, family shows and special events, as well as a diverse mix of sporting events, such as professional boxing, college basketball, professional bull riding, mixed martial arts and esports. MSG Entertainment also features the Radio City Rockettes, the legendary New York dance company that serves as the star of our Christmas Spectacular at Radio City Music Hall, which has been a holiday tradition for 87 years. MSG Entertainment’s other properties include Boston Calling Events, which produces New England’s premier Boston Calling Music Festival, and Tao Group Hospitality with popular dining and nightlife brands that include: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale.