Desktop Support Analyst
Description
- Represent the service desk and local infrastructure services
- Prioritise tickets / service requests
- Resolve issues within our agreed SLA’s
- Participate in Global Technology projects
- Support the Sony Music Global Technology environment, including hardware, software, tools and applications
- Troubleshoot across all common computing platforms and hardware
- Software installation and updates
- This role is reporting into the International Infrastructure side of the team
Requirements
- Previous helpdesk/desktop/infrastructure support experience in a corporate environment
- Working knowledge of: Microsoft Windows, macOS, iOS, Android, Microsoft 365 (Azure/Intune), Google Workspace, Networking, Servers & Storage, Cloud Solutions (Azure/AWS), Monitoring Tools
- Must show initiative and be able to work independently
- Analytical skills and technical troubleshooting
- Ability to work under pressure and meet deadlines
- Flexible with work schedule
Benefits & Perks
- You join a vibrant global community with the opportunity to channel your passion every day
- A modern office environment designed for you, empowering you to bring your best
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt and create what happens next
- We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
- We provide an excellent range of benefits like private medical cover, a generous pension scheme, life assurance, income protection, plus loads of music industry perks. There’s also time off over winter break
How to apply
Apply via link
Sony Music Entertainment
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At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship. Sony Music Entertainment is a member of the Sony family of global companies.