Description

This is a full-time in-office role and will work out of our Los Angeles (Miracle Mile) office from 9:00 AM - 6:00 PM Monday-Friday. Lunch is provided in the kitchen on Tuesdays, and snacks and parking are also provided in the pet friendly office (with great views)!
The Role
The Customer Support Representative will be the first point of contact at APM Music for visitors and employees to the office. This person will have a friendly demeanor and will be responsible for ensuring the efficient office operation details in an attentive, friendly, efficient and courteous manner. Additionally, this role will work with various departments, including Sales, Finance, Marketing and Publishing Operations with various duties, as needed.
The Responsibilities
Answer all incoming calls to the main APM line. Route as necessary, delivering a professional and engaging experience for our clients
Monitor the main customer support queue in Salesforce Service Cloud and respond to client inquiries regarding issues with their login, questions about licensing our music, composer submissions, etc.
Provide support by assisting with and resolving YouTube copyright claims and other related tasks
Provide support to clients via Live Chat.
Research potential infringement detections against our licensing database.
Assist the Finance department by uploading invoices to Salesforce CRM.
Complete requested vendor forms, W-9’s, and payment information.
Provide administrative support to Sales teams as needed
Organize and maintain company-wide calendar
Assisting with company-wide events, as needed
Provide back-up assistance to the Music team by assisting with asset requests.
Other duties, as assigned.

Requirements

Your Background
1-3 years experience in a front desk or customer support role
Experience working from a queue, prioritize responsibly based on urgency/importance, and multi-task administrative tasks.
Experience with CRM software (e.g. Salesforce), customer support software
Experience using Excel
Knowledge of and passion for music
Technically savvy
Excellent communication (both written and verbal)
Excellent organizational skills

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APM Music

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Everyone who has ever experienced music synchronized to picture knows the undeniable impact that it plays. APM Music has been a crucial part of that experience for over 35 years with everything from the smallest of indie films to the largest blockbuster studio releases; television sit-coms to commercials and sports broadcasting; video games to mobile handheld games; and, even musical greeting cards to online user-generated content. Founded in New York in 1983 as a joint venture between Sony Music Publishing and Universal, APM Music is the recognized leader in the production music industry. Offering the largest production music library in the world, with the most comprehensive collection of high-quality music for media APM Music provides the music that brings media together. Highlights: -780k+Tracks from over 150+ libraries located across the globe -5k New tracks added every 6-8 weeks -10k+ Authentic archival recordings dating back to the early 1900s -185+ Music representing over 185 different countries across the globe -100% Full indemnification and simple licensing for every track

Job Details

Posted on Mar 28

Los Angeles, CA, USA

Full time

Junior