Customer success

eddy.app team

Description

Backed by Rights’Up, a music rights company started in 2012 that manages neighboring rights collection for over 2.2M recordings, eddy.app is the newest venture on a mission to undo the chaos of music royalty accounting. eddy.app is a music royalty accounting software for Independent Record Labels. We’re building the next generation royalty accounting tool for labels while providing superior experience for their artists.
We’re looking for a dynamic Customer Success Specialist to be an essential part of the sales & support team. You will be in charge of our users' onboarding journey and providing a great user experience for both record labels & artists. If you’re motivated and have experience in music royalty accounting, eddy.app is a great place to grow.
Responsibilities as Customer Success Specialist :
  • Help record labels set up their eddy.app account
  • Optimize internal processes and actively enhance all Customer Success initiatives
  • Build training courses and educational material for our customers
  • Maintain a deep understanding of the software, assist customers with questions and offer efficient problem solving.
  • Help establish clear retention goals and milestones both for clients and eddy.app team members

Requirements

Skills for a Customer Success Specialist :
  • Problem solver: ability to understand underlying user issues, identify solutions through creative thinking and research
  • Relationship management & empathy : attentive to customers and ability to develop a deep understanding of their needs.
  • Experience in customer or relationship management OR good knowledge of music royalty accounting principles and record deals (recording, distribution, publishing )
  • 2 to 5 years experience working in music either at a record label, distributor, publisher, artist manager or another capacity is extra nice
  • Good overall Technical understanding of SaaS products strong organisational and prioritisation skills
  • Proactive and ability to work autonomously
  • Fluent in English, other languages are a plus

Benefits & Perks

  • A permanent contract in our Brussels office (we say “office”, but we were hybrid before hybrid was a thing)
  • 28 holidays a year
  • Company contribution to public transport
  • Sports Club membership

How to apply

Apply : Send your cv and a short explanation why you’re applying for this position. Email : work@eddy.app

eddy.app logo

eddy.app

**Backed by Rights’Up**, a music rights company that manages neighboring rights collection for over 2.2 millions recordings, eddy.app is the newest venture on a mission to undo the chaos of music royalty accounting. Launched in 2019, the **eddy.app roster already counts over 100 labels** that have taken the steps to improve their music royalty accounting. **Based in Berlin, Brussels, and New York**, eddy.app is an international effort. The eddy.app team is dedicated and passionate about making a difference in the music industry, both for record labels and artists. In these uncertain times, **increasing the regularity of artists’ income** is a priority. By giving the tools to labels to start automating and consolidating their music royalty management, we intend on doing just that.

Job Details

Posted on Jan 14

Brussels, Belgium

Full time

Mid