Description

The role
We are looking for a Customer Services Assistant to be the first point of contact for our customers, primarily responding to queries from customers who are attending the Download Festival 2025 and potentially across a wider range of our events.
What It’s Like To Work In The Team
The role of Customer Services Assistant will be an integral member of the Customer Services team at Live Nation, where our shows and events are as diverse as the individuals within them. With a positive and supportive approach, the successful candidate will work collaboratively to contribute to our core values of excellence, inclusivity and putting the Fan First across our estate.
The visitors to our venues and festivals are more than customers, they’re our Fans. They are at the heart of everything we do. Our mission is to ‘put fans first and deliver world class experiences.’
To do this we strive to always embody our Fan First Values:
We Care: We genuinely care about our Fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers,
We make it relevant: We deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business
We communicate: We embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice
We take ownership: We take ownership, responsibility, and accountability to get the job done. We do what we say we’re going to do and work together to solve challenges and exploit opportunities
We add value: We focus on the detail that drives enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we’re always adding value
We do what’s Right: We drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability
What The Role Includes
Acting as the first point of contact in dealing with queries primarily relating to the Download Festival but also potentially covering a wider range of festivals and events
Resolving fan queries in a timely and professional manner within established timeframes and targets, and escalating issues internally when required
Offering on-site fan experience support either digitally or face to face during the Download Festival

Requirements

Competencies / Skills / Knowledge / Experience
A background in high quality and high-volume customer services from pre-purchase to post-event across a complex business
Experience of dealing with customer enquiries, complaints and support
Ability to work in high pressure situations, including high level skill in trouble shooting and problem solving
Excellent organisation, verbal and written communication skills and an eye for detail
Good working knowledge of MS office
Behaviours
The following attributes determine how the role will be carried out and are required to be a success:
Passionate about delivering engaging and memorable customer experiences
Excellent interpersonal and relationship building skills
Customer Focus with a passion for customer service and putting the fan at the heart of the business
Resilient, resourceful and tenacious

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Live Nation Entertainment

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Recognized three years in a row by Great Place to Work® and named one of People Magazine’s Top 50 Companies that Care, Live Nation Entertainment is the global leader in live events and ticketing. With business operations and corporate functions across 5 major divisions, Ticketmaster, House of Blues, Concerts, Media & Sponsorship, and Artist Nation, we offer exciting opportunities across every discipline. Generous vacation, healthcare, and retirement benefits are just some of the perks we offer our full-time, global workforce. For any stage in your career, our benefits are designed to help you live life to the fullest. We offer student loan repayment, 6 months paid caregiver leave, Roadie Babies (bring your little ones & a caretaker on your work trips), Music@Home (cultivate your little ones music interest), and tuition reimbursement for ongoing career development. Plus, you'll have access to free concerts, festivals, and more through our exclusive employee ticket concierge.see more

Job Details

Posted on Mar 20

Farringdon, England, UK

Full time

Junior