Crew Operations Manager, East
Description
- Oversee a diverse and inclusive Crew hiring, onboarding, training, management and mentoring process in your region
- Develop and oversee show experience guidelines and training focused on hospitality and customer experience at a show - creating a visually and physically welcoming environment for guests, crew, artists, and venues.
- Manage quality assurance, ensuring an exceptional experience for every member of the Sofar community -- audience members, artists, Hosts and local Crew.
- Actively contribute to the Sofar Concerts team in developing strategy and innovating around live music experiences
- Collaborate with our People Ops team to actively partner with with local underrepresented communities to raise awareness of Crew opportunities at Sofar
- Ensure all events are properly staffed, managing communications and other operational duties
- Develop authentic, trust-based relationships with Crew to facilitate feedback, engagement, and retention
- Contribute to achieving regional goals, always with a focus on artist support, quality of experience and diversity, equity and inclusion
- Understand the Crew needs across your region and how to support them
- Best practice trendsetter - champions Concert Operations culture and process
Requirements
- You have a proven track record of success recruiting, training and managing a large, diverse and distributed event-focused team
- You have a driving passion to support local musicians and to bring people together
- You’re comfortable working autonomously, making your own decisions while also collaborating and communicating with a diverse, distributed cross-functional team.
- You have a sincere and empathetic approach to leadership and develop a self-motivated culture of honesty, inclusivity and accountability
- You are organized, detail oriented & work well with deadlines
- You are able to work flexible working hours
- You’re creative in finding ways to bring the local Crew and community together
- Previous experience in producing live music events, customer service or hospitality is a big plus
- Eligible for employment in the US / UK / CAN
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Sofar Sounds
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Sofar Sounds reimagines the live event experience through curated, secret performances in more than 400 cities around the world. Cofounded in London in 2009 by Rafe Offer and Rocky Start, Sofar brings guests and artists together in unique locations, without the distractions that plague other live events. Sofar shows begin as a secret: guests sign on for three unnamed performances at undisclosed locations, hosted by community members in everyday spaces — from living rooms and rooftops, to retail stores. Through the transformation of these spaces into captivating venues, Sofar serves as a platform for artists to connect with engaged audiences in cities around the world. Sofar invites guests to discover new artists, spaces, people, neighborhoods and cities, whether at home or abroad, creating an inclusive and accessible global community where people make genuine connections. To learn more about Sofar Sounds check us out at www.sofarsounds.com or follow the conversation on social media at @sofarsounds or using #sofarsounds. Need a little more? Check this out: https://www.youtube.com/watch?v=qnjsN2NOl3k