Description

We’re looking for an experienced Community Manager (f/m/x). In this role, you will help our community to thrive online and contribute to providing valuable user experiences, growing our presence across managed channels and beyond.
**What You’ll Do **
You will engage in ongoing dialogue with customers on NI’s official online channels such as the user forum, social media and YouTube to stimulate positive community conversation
As a Community Manager, you will monitor and engage in our external communities (Discord, FB groups, Reddit, KVR etc.)
Collaborating with our customer care agents, you will resolve community support cases in a timely manner
You’ll keep track on trending and hot topics in the community and help build engagement
Work with cross-functional teams and connect with internal experts to answer to prevalent community topics
You’ll help build, maintain & nurture a network of online community moderators/power users and develop fruitful relationships with them
As the face of our external communities, you will represent the voice of the customer in our product development process

Requirements

What You’ll Need
You bring proven experience in a customer facing role, ideally for a creator platform or business
Your communication skills and your written English are excellent — you are able to explain complex topics in simple words
You are passionate and knowledgeable about music technology, have an excellent understanding of today's digital music production hardware and software. You are on top of music industry trends
You bring proficient knowledge of and a passion for Native Instruments product portfolio
You’re passionate about what makes online communities stick, you’re social online and a long standing and influential member of at least one online community
You are a talented relationship builder, successful in developing strong ties among users and between users and employees
You bring strong analytical skills to monitor and report, identify actionable learnings and to continuously iterate and adapt

Benefits & Perks

All applicants will receive equal consideration for employment at Native Instruments and we encourage everyone to apply – regardless of gender identity, race, color, religion, sex, sexual orientation, national origin, genetics, disability, age, or any other characteristic protected by law.
Help us reach our goal in making the future of music diverse, inclusive and exciting! We encourage you to submit your application without the requirement for a photograph, identifying factors or personal status information.

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Native Instruments

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For over 20 years, Native Instruments has been the backbeat to the music industry. As leaders in digital music creation and performance, we’re right there on stage and in the studio with global stars and legends in the making. Driven by our mission to make music creation more inclusive and accessible, our hardware, software and digital services provide innovative, fully-integrated solutions for music producers of all styles and genres. We are based in the heart of the German capital’s creative hub employing more than 400 people across our seven offices in Berlin, Los Angeles, Tokyo, London, Toronto, Paris, and Shenzhen.

Job Details

Posted on Jun 4

Berlin, Germany

Full time

Junior