Client Manager Intern
Description
You will be part of the BMAT Operations team, helping the team with tasks related to ensure high-quality services to our clients. We are looking for an enthusiastic, problem-solving person, who's able to rapidly understand technical processes and inconsistencies and find solutions together with the rest of the team.
Main tasks involve providing support to our products/services, responding to customers’ needs, and helping guarantee the quality of the services provided by investigating and troubleshooting technical problems.
Main Tasks
- Building and improving relationships with clients
- Providing support in tasks related to Account, Product and Project management
- Assist the Client Manager with building a strong relationship with customers.
- Assist the Client Manager to ensure that customers are happy with the services and the workflow and understand their needs in depth.
- Coordinate the treatment of customer requests and needs with the BMAT technical teams based in BCN.
We are looking for a team player, passionate about music, to join one of our teams:
DIGITAL: As part of the Digital Engineering team, you will help build and improve one of the most complete music data processing systems in the world. We are connected to more than 80 service providers such as Spotify or Apple Music.
BACKOFFICE: As part of our Back Office business unit, your responsibilities will be to build, improve and scale our product named Atlas. The solution was developed in response to years of trends in the music industry establishing standards for faster and more efficient distribution for composers’ and publishers’ societies.
BROADCAST: As part of the broadcast engineering team, you will work to automatise the processes to deliver reports to our clients and develop creative solutions to satisfy their needs. The work will involve combining and processing data in different formats and high volume from different sources to generate deliverables.
TV & Audiovisuals: records and monitors music usage in TVs and Audiovisuals. Also tailors services for clients depending on the usage context (TV Advertisements, Live programs, Audiovisuals in films/series, etc).
Requirements
All about you
- Business Administration/ Marketing student (from fourth year)
- Availability of at least 20 hours a week
- Good level of English and Spanish
- Initiative and enthusiasm
- Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models and technologies
- Ability to summarise and excellent writing skills
- Ability to work autonomously
- Organisation and planning skills
Languages
- English: fully proficient or fluent
- Other languages are a plus
Location
- Preferably in Barcelona but we’re flexible
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BMAT
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**That thing we do** We’re the Operating System for the Music Industry – a platform that pumps up the jam of every play. We connect all players of the industry to amplify the value of music. Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain. For those who make or use music, we allow them to plug in to our O.S. to ease operations, increase earnings, and get in sync with everyone else.