Box Office & Venue Assistant
Description
Role
An integral position within the team, to provide seamless and exceptional customer and client services and be a vital link between our venue and our audiences. To assist in all aspects of the operation of the building in relation to events staged at the Venue.
Our team
Our Box Office & Venue Assistant is an integral member of the team at O2 Academy Leicester, one of the most prestigious and iconic venues in the city, where our shows and events are as diverse as the individuals within it. With a positive and supportive approach, the successful candidate will inspire a dedicated, creative team, drive our core values of excellence and inclusivity, and deliver the very best experiences in live entertainment.
What You'll Be Doing
- Support an efficient and smooth box office service
- Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
- High quality customer service
- Maintain first-rate relationships with clients, partners and audiences
- Ensure accurate and timely sales of all ticketed events
- Monitor ticket allocations to maximise sales through Ticketmaster
- Make sure all paperwork and reporting is completed and professionally retained
- Proactively administer all accessible ticketing requirements and communications
- Financial reporting and administration
- Maintain ticket stock and Ticketmaster equipment
- To assist all departments of the venue in general administration
- To assist in all aspects of the Operation of the building in relation to events staged at the Venue. To act as a central point for all relevant parties, furthermore to disseminate such information to relevant parties both internal and external.
- To act as Duty Manager for the Venue as agreed in advance with the General Manager and in the absence of the General Manager to assume such duties as is necessary to ensure the smooth running of the venue operation.
- To act as Academy Event rep as agreed in advance with the General Manager to assume such duties as is necessary to ensure the smooth running of the event on behalf of Academy Events.
- Booking local support acts for Academy Events and external.
- Support the Company’s charitable and guest ticketing services
- Troubleshoot and report technical issues
- Work collaboratively with the venue team, partners and Company head office
- Publicly represent the venue and Company in a professional manner
Requirements
About You
- Experience in a box office environment within the live entertainment industry
- Live and club music venue management
- Significant experience in ticketing platforms
- Knowledge of the local market
- Line management of staff and contractors
- Administration and familiar with Excel and Office
- Finance and cash handling
- General understanding of the technical requirements of live and club events
- Experience of working with event promoters both local and nationally
- Understanding of licensing issues for events
- Proven track record in customer service
- Good communication and diplomacy skills
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- Good communicator
- Client and customer service experience
- Ability to work to deadlines
- Attention to detail
- Ability to manage situations with tact and diplomacy
- Can identify problems and develop solutions
- Enthusiastic about live music and clubs
- Shows confidence in dealing with wide ranging types of situations
- Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve
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Academy Music Group
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Academy Music Group (AMG) is the UK’s leading owner and operator of nationwide live music and club venues, including London’s iconic theatres, O2 Academy Brixton and O2 Shepherd’s Bush Empire and other outstanding sites in regional locations across the UK.