Assistant Box Office Manager
Description
Role
The Assistant Box Office Manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.
Our team
O2 Institute Birmingham is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.
What You’ll Be Doing
- Support an efficient and smooth box office service
- Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
- High quality customer service
- Maintain first-rate relationships with clients, partners and audiences
- Ensure accurate and timely sales of all ticketed events
- Monitor ticket allocations to maximise sales through Ticketmaster
- Make sure all paperwork and reporting is completed and professionally retained
- Supervise casual box office employees as required
- Proactively administer all accessible ticketing requirements and communications
- Financial reporting and administration
- Reconciliation and cash management
- Maintain ticket stock and Ticketmaster equipment
- Support the Company’s charitable and guest ticketing services
- Troubleshoot and report technical issues
- Work collaboratively with the venue team, partners and Company head office
- Publicly represent the venue and Company in a professional manner
Requirements
About You
- Experience in a box office environment within the live entertainment industry
- Knowledge in using digital ticketing platforms
- Proven track record in customer service
- Proficient in Microsoft Office packages
- Good communication and diplomacy skills
What We Need
- Client and customer service experience
- Enthusiasm for the live events industry
- Flexibility to work irregular hours (weekends/evenings/public holidays)
- Willingness to build positive working relationships
- A proactive organiser with clear attention to detail
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Academy Music Group
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Academy Music Group (AMG) is the UK’s leading owner and operator of nationwide live music and club venues, including London’s iconic theatres, O2 Academy Brixton and O2 Shepherd’s Bush Empire and other outstanding sites in regional locations across the UK.