Artist Services Assistant (M/F/D)
Description
- Act as first point of contact for Sentric Music’s artists via telephone, email, CRM software and Live Chat:
- Ensure that all queries are brought to a timely resolution, involving specialised teams as required.
- Assist in identifying ways to streamline query handling using technology and proactive information campaigns and assets. o Work with the Artist Services team to identify service bottlenecks, assisting with coordinating resolutions for these.
- Undertake research & music market analysis through processing broadcast, playlist & streaming data and feed findings into the relevant Artist Liaison
- Working alongside teams across Sentric Music including rights, sync and neighbouring rights to assure that Artists queries are answered and ensuring the processes of each individual team is taken into account when doing so
- Assist Artist Liaisons with researching high-value songwriters/artists on the Sentric Roster and gathering details in advance of artist/management conversations.
- Assist with high profile artists’ works onboarding onto the Sentric publishing platform.
- Work within the Artist Services team to achieve KPI goals for artists, assisting Artist Services Manager with the implementation of ongoing outreach initiatives as well as special Artist Services projects, including but not limited to:
- Partaking in the Sentric Academy Fund programme; guiding artists through the application process, reviewing and shortlisting incoming artist applications against funding criteria.
- Contributing with content ideas for the Sentric Accelerator Programme; proposing suitable artists and industry speakers to invite and deliver presentations to programme participants.
- Domestic travel as well as out of office hours may be required to attend industry events and performances by Sentric Music’s artists.
Requirements
- Excellent written and verbal communication skills, with an ability to communicate effectively with stakeholders at all levels.
- Highly IT literate, with a working knowledge of Excel.
- Knowledge of publishing is highly meriting, although not a requirement. Personal Qualities
- Passionate about music, with a strong enthusiasm for working with emerging artists.
- Personable with a strong ability to form long-lasting relationships with both internal and external stakeholders in a friendly and professional way.
- Solid organisational skills, the ability to make relevant priorities, plan and manage own workload.
- Ability to work effectively towards deadlines and remain methodical and focused during peak times.
- Strong attention to detail and a drive to be accurate and thorough at all times.
- A positive, can-do attitude. Works well independently and unsupervised, as well as within a team.
- Enjoy travelling with work when required, as well as working out of office hours attending our artists’ live performances regularly.
- Must have the right to work in the UK, otherwise, the application will not be considered.
- Applicants remote to Liverpool or London must address their relocation plans. Applicants must have the right to work in the UK, otherwise, the application will not be considered.
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Believe is a world leading digital music company, helping artists and labels to build their audiences and careers, at all stages of their development, in their local markets, with expertise, respect, fairness and transparency. It is a best in class technology organization, providing global distribution and digital marketing services to its partners, with more than 1,200 professionals and offices in 45 countries. Believe owns several brands, labels and companies, including Believe Distribution, TuneCore, Nuclear Blast, Naïve and Allpoints. Believe is part of the Next40, won the Europe's Allstar 2019 Company of the Year, and won the « Grand Prix » of France 2020 Future Unicorns. You want to collaborate in a dynamic, entrepreneurial company that puts people at the center of its strategy? Join us and #BePartOfIt!