Account Manager Team Lead
Description
- Directly manage a team of account managers to support and drive revenue
- Work closely with in market Sales Leadership to contribute to the delivery of country growth strategies
- Work as a dedicated Account Manager for strategic, priority accounts being an expert on all responsibilities, processes and tools of the Account Management role and a demonstrated leader of the team
- Partner with Sales Leadership for Account Planning, Retention Analysis and JBP service delivery
- Partner with cross-functional internal teams to deliver campaign results and maintain alignment in support of the business
- Channel feedback, priority issues and client needs to country Sales leadership and Asia Account Management Lead.
- Contribute and lead trainings for the Japan AM team as a tenured member of the team
- Oversee completion of AM team recurring tasks including pipeline hygiene, campaign pacing, production tracking and measurement outcomes
- Provide bi-annual development talks to your team with ongoing team guidance and coaching
- Review and approve administrative tasks for each individual on your team
Requirements
- Bachelor’s degree, preferably in Sales, Advertising, Marketing, or Business
- At least 6+ years experience in digital media, planning and/or buying; previous people management preferred
- A reputation being an individual that provides world class customer service
- Ability to gracefully translate client requests for internal cross-functional teams
- Detail oriented and find solutions for clients while improving internal processes
- You hold strong relationships with internal and external partner teams
- Effective listener and transparent communicator
- Passionate about identifying and developing excellent customer service skills in others
- Experienced working within CRMs, OMSs, ad servers and other digital media tech systems, and are experienced in tools like excel and powerpoint
- You understand the technical foundations of digital media, podcasts and programmatic mediums and have experience proactively identifying solutions to problems preferred
- Fluent in 3rd party tracking vendors, including brand studies, viewability, and other relevant industry technology preferred
- This role is based in our Tokyo Japan office.
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Spotify
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Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. Spotify transformed music listening forever when it launched in Sweden in 2008. Discover, manage and share over 50m tracks for free, or upgrade to Spotify Premium to access exclusive features including offline mode, improved sound quality, and an ad-free music listening experience. Today, Spotify is the most popular global audio streaming service with 345m users, including 155m subscribers across 101 markets. We are the largest driver of revenue to the music business today.