Associate Manager, Ticketing
Description
Avant Gardner is a 6,000 capacity event complex that houses three distinct areas: the outdoors Brooklyn Mirage during the summer season and the indoors Great Hall and Kings Hall open year-round.
Primary Ticketing Responsibilities
- Build shows on ticketing platform with information from Talent Buyer or Prism.
- Coordinate announcements with the responsible party in Programming to ensure all required information is acquired in advance and passed to Marketing.
- Responsible for posting in event updates (Slack channel) if any significant changes occur or if the show sells out.
- Respond to all ticketing inquiries via Zendesk and provide top-quality customer service.
- Monitor ticket sales in real-time and send out daily updated ticket counts to Programming and Marketing team. Provide ticket counts when prompted to approved external teams (agencies, promoters, clients, etc).
- Develop ticketing reconciliation reports and other reporting formats.
- Process and track refunds both on and offline.
- Create, modify, and maintain inventory for all ticketed events.
- Manage ticket-holds for each event/show. Process orders for all ticket buys including artist management, record label, and internal buys.
- Collaborate with Programming, Artist Management, and Discount Vendors to create ticket packages for shows and events.
- Maintain online ticketing platforms including Eventbrite, DICE, and Resident Advisor, as well as any integrations or extensions as needed.
- Add new events to SevenRooms and update as requested by Guest Experience team members.
- Follow all company policies and procedures while maintaining records for all events.
- Provide sub promoters with sales count, invoicing numbers, and tracking links.
- Collect ticketing data for marketing purposes.
- Perform other duties as assigned.
Requirements
- 2+ years related music industry experience
- Exceptional attention to detail, accuracy in written communication, organizational responsibility, and multi-tasking skills
- Familiarity with ticketing platforms including Eventbrite, Resident Advisor, DICE and related applications
- Proficiency in Microsoft Excel
- Data analysis skills or experience a plus
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Avant Gardner
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Avant Gardner is Brooklyn's large-scale event venue that houses three distinct areas: the outdoors Brooklyn Mirage during the summer season and the indoors Great Hall and Kings Hall, which are open year-round. The entire complex is stacked with KV2 Audio, extensive lighting and projection mapping visuals to immerse attendees in the ultimate small-to-large scale event experience, featuring all types of music.