UX Writer
Description
SoundCloud is a next-generation music entertainment company, powered by an ecosystem of artists, listeners, and curators on the pulse of what's new, now and next in culture. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 250 million tracks from 30 million creators heard in 190 countries, the future of music is SoundCloud.
We're searching for an experienced UX Writer to join our team.
The Role
The UX Writer at SoundCloud will be responsible for writing copies across our product offering, ranging from Smartphone applications, to Internet sites, and potential future product channels. The ideal candidate will have experience with interpreting a brand tone of voice in writing the textual elements of the digital experience, including product functionality, content metadata, and notifications among others. They will be capable of developing a deep understanding of our users to distill an effective communication strategy that reflects our values. Based on prior experience, they will contribute to increasing the level of consistency in the way SoundCloud speaks to our users through our products.
The UX Writer will regularly collaborate with other functional roles throughout the product development process. In this context, they should have experience with representing a human-centered point of view in the collaboration and contribute to solutions through brainstorming with stakeholders. The ideal candidate will apply a consumer research and behavioral data-driven mindset in articulating with stakeholders their day-to-day decisions on copies. The UX Writer at SoundCloud should be self-motivated, organized and communicative.
Responsibilities
- Write SoundCloud's product copies on iOS and Android apps, Desktop and mobile Internet sites, following our brand guidelines and tone of voice;
- Write meaningful, consistent, concise text that helps users have positive, fulfilling experiences on SoundCloud products (e.g. UI strings, notifications, product names, and in-app tutorials);
- Collaborate with copywriters in the Brand Design team at SoundCloud to champion our brand tone of voice across all touchpoints;
- Strongly consider UX research and behavioral analytics (e.g. segmentation, customer feedback, conversion metrics, usability) in contributing through copies to a seamless, engaging end-to-end user experience;
- Effectively collaborate with UX researchers and data scientists in testing and iterating on product copies;
- Collaborate with designers, product managers, engineers and others in crafting the SoundCloud's consumer language;
- Contribute to defining copy processes, tools, and methodology at SoundCloud, including editorial guidelines;
- Consult with the localization team to optimize English language product copies for translation purposes.
Requirements
- 3+ years of experience as English language digital Product Copywriter, Content Strategist or similar;
- Bachelor's degree in a relevant field such as Marketing, Communications, English, Human-computer interaction (HCI) or similar;
- Manic attention to details with an acute awareness that every word counts;
- Autonomous, highly organized, disciplined and methodical in managing their own work;
- Excellent communication skills and a natural collaborator who openly gives and receives feedback;
- Experience with writing copies for mobile applications and web sites embracing a mobile-first approach;
- Familiarity with a human-centered design process and UX design best-practices;
- Experience in collaborating with global cross-functional teams;
- Experience working with SEO is preferred;
- A portfolio or samples of writings are required, preferably showcasing high-impact projects with a demonstrable contribution from the candidate.
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SoundCloud
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SoundCloud is the world’s largest open audio platform, powered by a connected community of creators, listeners, and curators on the pulse of what's new, now and next in culture. Founded in 2007, SoundCloud empowers the world’s audio creators with the best tools, services, and resources to build and grow their careers. With over 200 million tracks from 20 million creators heard in 190 countries, what’s next in music is first on SoundCloud.