User Researcher

DICE team


We’re looking for a UX Researcher to join our Product team and make our app a joy to use.
At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.
About the role Millions of fans use DICE, and you’ll be helping them find their next show. As a qualitative user researcher, you’ll be understanding the main problems fans have & gathering feedback on our solutions to these problems . You’ll be working closely with the rest of the Product team to shape & drive product development as we continue to bring more live events to fans around the world.
You’ll be
  • Organizing and conducting user research with fans through surveys, interviews, focus groups and other relevant means
  • Providing insights to product managers & designers on identified problems, so they can make better decisions
  • Gathering feedback on features we’re looking to introduce or have already introduced
  • Helping us successfully launch our product in new markets
  • Developing & maintaining a user research hub for the company
  • Building a system & process to conduct user research & user testing - including prioritization of research areas & management of the user research budget


  • Passionate, humble and talented
  • A fan of music and culture
  • Actively responsible
  • An active listener
  • An effective communicator
  • The voice of the fan
You’ll need
  • A strong understanding of the pros and cons of different research methods, including when and how to apply them during each product phase
  • 2+ years experience of user research on B2C products

How to apply

Apply via link

DICE logo


If you’ve ever been to a gig you’ll know live experiences are amazing but ticketing is horrible. DICE originated in London in 2014 from a team of music-obsessives who wanted to change that. Mobile-first from day one, our app makes it easy to find and book tickets to a list of incredible events personalised for everyone on DICE. We believe in fair, up-front pricing. Plus, features like no-hassle refunds on sold out shows, a Waiting List that gets fans in, and amazing support means our fans love us (4.8 Appstore rating). We hate touts (or scalpers as our US friends call them) and build tech that keeps tickets in the hands of fans and away from speculators. From Kanye West to Slowthai, Bicep to Adele, up-and-coming to the world’s biggest artists, if it’s on DICE, it’s worth your time.

Job Details

Posted on Nov 11

London, England, USA

Full time