Ticketing Services Specialist (Arenas)

AEG team


About AXS
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
As a Ticketing/ Client Services Specialist in the Arenas Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.
What You Will Do
  • Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
  • Develops expertise on all products/services, remaining current with all new releases.
  • Responds to support and service requests from client/venue.
  • Facilitates the sharing of best practices, offering advice on event and promotion configuration.
  • Tracks and reports all client interactions to ensure consistent, high-quality service.
  • Troubleshoots and resolves or escalates technical support issues.
  • Assists with event and promotion configuration for full-service clients.


What You Will Bring
  • 2-4 years Live event ticketing and event programming experience
  • High School Diploma or its equivalency (BA/BS Degree Preferred)
  • Proficiency with Microsoft Office including Word, Excel, and Outlook.
  • Proven ability to quickly master new end-user software applications.
  • Demonstrated written and verbal communication skills.
  • Ability to provide service in a fast-paced, high-pressure environment.
  • Ability to successfully handle multiple priorities and complete tasks in a timely manner.

Benefits & Perks

Pay Scale: $24.00
What’s in it for You?
  • A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
  • Extraordinary People – we’re not kidding!
  • Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Opportunities for learning and leveling up through training and education reimbursement.

How to apply

Apply via link

AEG logo


From epic concerts to premier music festivals to heart-stopping sporting events, AEG has been giving the world reason to cheer for more than 20 years through live events that create unforgettable memories. Headquartered in Los Angeles, CA, we are the world’s leading sports and live entertainment company and operate on five continents, entertaining over 100 million guests annually through our worldwide network of more than 150 venues, powerful sports franchises and music brands, integrated entertainment districts and global sponsorship activations. We strive to form a perfect balance between creative excellence and business excellence and work diligently to build a diverse environment that celebrates inclusion and rewards collaboration and success. Our accomplishments are born from a spirit of teamwork that enables us to deliver incredible events year after year. If you want to join a winning team where you will be challenged to up your game, AEG is the place for you. AEG is proud to have earned a 100% score on the Human Rights Campaign’s 2019 Corporate Equality Index, a national benchmarking tool on corporate policies and practices pertinent to LGBTQ employees that awarded us the distinction of “Best Places to Work for LGBTQ Equality,” and to be a part of the AARP Employer Pledge Program, recognizing the skills and experience of all workers, regardless of age. For more information about AEG, visit www.aegworldwide.com and follow us on Facebook, Twitter and Instagram at @aegworldwide to see the exciting experiences that you could be a part of.

Job Details

Posted on Sep 19

Los Angeles, CA, USA


Full time