Ticketing Services Specialist (Arenas)
Description
- Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges.
- Develops expertise on all products/services, remaining current with all new releases.
- Responds to support and service requests from client/venue.
- Facilitates the sharing of best practices, offering advice on event and promotion configuration.
- Tracks and reports all client interactions to ensure consistent, high-quality service.
- Troubleshoots and resolves or escalates technical support issues.
- Assists with event and promotion configuration for full-service clients.
Requirements
- 2-4 years Live event ticketing and event programming experience
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- Proficiency with Microsoft Office including Word, Excel, and Outlook.
- Proven ability to quickly master new end-user software applications.
- Demonstrated written and verbal communication skills.
- Ability to provide service in a fast-paced, high-pressure environment.
- Ability to successfully handle multiple priorities and complete tasks in a timely manner.
Benefits & Perks
- A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
- Extraordinary People – we’re not kidding!
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Opportunities for learning and leveling up through training and education reimbursement.
How to apply
Apply via link
AEG
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From epic concerts to premier music festivals to heart-stopping sporting events, AEG has been giving the world reason to cheer for more than 20 years through live events that create unforgettable memories. Headquartered in Los Angeles, CA, we are the world’s leading sports and live entertainment company and operate on five continents, entertaining over 100 million guests annually through our worldwide network of more than 150 venues, powerful sports franchises and music brands, integrated entertainment districts and global sponsorship activations. We strive to form a perfect balance between creative excellence and business excellence and work diligently to build a diverse environment that celebrates inclusion and rewards collaboration and success. Our accomplishments are born from a spirit of teamwork that enables us to deliver incredible events year after year. If you want to join a winning team where you will be challenged to up your game, AEG is the place for you. AEG is proud to have earned a 100% score on the Human Rights Campaign’s 2019 Corporate Equality Index, a national benchmarking tool on corporate policies and practices pertinent to LGBTQ employees that awarded us the distinction of “Best Places to Work for LGBTQ Equality,” and to be a part of the AARP Employer Pledge Program, recognizing the skills and experience of all workers, regardless of age. For more information about AEG, visit www.aegworldwide.com and follow us on Facebook, Twitter and Instagram at @aegworldwide to see the exciting experiences that you could be a part of.