Salesforce Business Analyst/Administrator

iHeartMedia team

Description

iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – and with its quarter of a billion monthly listeners, has a greater reach than any other media company in the U.S. The company’s leadership position in audio extends across multiple platforms including 850 live broadcast stations; streaming music, radio and on demand via its iHeartRadio digital service available across more than 250 platforms and 2,000 devices including smart speakers, digital auto dashes, tablets, wearables, smartphones, virtual assistants, TVs and gaming consoles; through its influencers; social; branded iconic live music events; and podcasts as the #1 commercial podcast publisher globally. iHeartMedia also leads the audio industry in analytics and attribution technology for its marketing partners, using data from its massive consumer base.
OPPORTUNITY: The Salesforce Business Analyst/Administrator will have the opportunity to think strategically and develop key processes, procedures and workflows that facilitate operational planning and execution. This position requires extensive cross-group coordination at all levels, excellent communication skills, compelling presentations and comprehensive business review materials that span all the various functions.
PRIMARY RESPONSIBILITIES:
  • Support all teams touching Salesforce within a focus on process improvement, measurement, tracking and analytics relevant to their functional areas.
  • Evaluate business processes, anticipating requirements, uncovering area for improvement, and developing as well as implementing solutions
  • Work with development team to define development requirements, confirm successful implementation and ensure timely delivery
  • Develop proactive analyses, rooted in Salesforce data, that provide actionable insights, to stakeholders on the demand side of our business
  • Manage ad-hoc reporting requests, and provide day to day support to users
  • Maintain and customize Sales Cloud and Force.com applications
  • Interfaces with business, finance & sales leads, as well as the Salesforce development team and IT teams to aid in all sales operations activities
  • Work with sales/support teams to understand their workflows and how to best integrate salesforce

Requirements

  • High degree of drive and self-motivation. Self-starter, can work independently under minimal supervision
  • Highly detail oriented, with strong attention to accuracy
  • Excellent planning and organization skills; can multitask and prioritize workload under tight deadlines in a fast-paced environment
  • High degree of quantitative, analysis, problem-solving and decision-making skills; critical thinker
  • Excellent oral and written communication skills
  • Ability to work autonomously to solve problems and create solutions that resolve ongoing issues
  • Stress tolerance, can maintain composure when faced with difficult situations/personalities
  • Strong interpersonal skills; professional and confident demeanor
  • Ability to analyze data & relate it to business needs
  • Understand how business process impacts reporting
  • Excellent organizational and prioritization skills with attention to detail, and ability to work on many tasks concurrently
  • Comfort with navigating ambiguity
Qualifications
  • Salesforce Administrator certification strongly desirable
  • Experience supporting several functional organizations; knowledge and understanding of key metrics driving a sales environment
  • Familiarity with advertising and sales terminology and metrics
  • Advanced Excel capabilities
  • Comfort with navigating ambiguity
  • A passion for learning

How to apply

Apply via link

iHeartMedia logo

iHeartMedia

With over a quarter of a billion monthly listeners in the U.S. and over 129 million social followers, iHeartMedia has the largest national reach of any radio or television outlet in America. As the leader in multiplatform connections, it also serves over 150 local markets through 858 owned radio stations, and the company’s radio stations and content can be heard on AM/FM, HD digital radio, satellite radio, on the Internet at iHeartRadio.com and on the company’s radio station websites, on the iHeartRadio mobile app, in enhanced auto dashes, on tablets, wearables and smartphones, and on gaming consoles. iHeartRadio, iHeartMedia’s digital radio platform, is the fastest growing digital audio service in the U.S., available on over 260 platforms and 2000+ devices. iHeartRadio offers users thousands of live radio stations, personalized custom artist stations created by just one song or seed artist and the top podcasts and personalities. With over 1.7 billion downloads, iHeartRadio reached 110 million registered users faster than any other radio or digital music service. iHeartMedia’s platforms include radio broadcasting, online, mobile, digital and social media, podcasts, personalities and influencers, live concerts and events, syndication, music research services and independent media representation. iHeartMedia is a division of iHeartMedia, Inc. (PINK: IHRT). Visit iHeartMedia.com for more company information.

Job Details

Posted on Sep 29

New York, NY, USA

Remote OK

Full time

Junior