Member Support Associate

Sony Music Entertainment team

Description

At AWAL, we work with an epic roster of emerging talent and more established artists & labels from all over the world. We aim to remove all barriers between artists and the A&R teams or store editors that help them take their business to the next level within the AWAL ecosystem.
This position is based in the growing team in our LA office. You’ll be passionate about delivering the latest music industry best practice advice to these developing artists and labels. You’ll be supporting them in delivering their releases into the AWAL system and, in some instances, supporting some of the more developed projects alongside the wider AWAL team. You’ll likely be somewhere between digital music geek and artist manager with wonderfully written communication skills as we support so many artists with so many varied challenges. We’re a diverse team, so please do apply if this description sounds like you.
BACKGROUND
AWAL has revolutionized the recording business by putting the creator at the center of everything we do and transforming the way artists release music. Whether an artist is looking for the best digital distribution or a comprehensive global campaign, AWAL has become the partner of choice for innovative artists at all stages of their careers. This has created a high-quality path for artists to achieve success while maintaining ownership of their masters. The leading artists who have already chosen AWAL include Dayglow, Little Simz, Young the Giant, THEY., mxmtoon, Lizzy McAlpine, Jungle, Tom Misch and many more.
AWAL is currently over 150 people based across 10 offices and we’re continuing to grow. That’s where you come in. If you feel like the fast-paced, rewarding environment of our rapidly growing company is for you - share your story! Apply today and tell us why you are the best addition to our successful team.
What does an AWAL Member Support Associate do?
  • Serve as the first point of contact for the AWAL Core members on their individual campaigns and release setup
  • Help artists using the in-house AWAL tools like our Uploader, the Analytics tools, and the AWAL app
  • Support the artists and labels with the quality control process for their new releases
  • Answer questions coming in from the artists on the day-to-day running of their business

Requirements

  • Knowledge of the digital music industry, with prior experience using digital services, distributors, and marketing platforms
  • Experience using Zendesk or other ticketing systems will be a real benefit
  • Excellent customer support and client-facing skills
  • Strong verbal, written, and interpersonal communication skills
  • It’s important to be organized and methodical with the ability to manage a large workload in an exciting environment with a fast-growing roster of clients
  • Spanish language would be an advantage
  • Genuine love for music!

Benefits & Perks

  • You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
  • A modern office environment designed to foster productivity, creativity, and teamwork
  • Our Hybrid with Flexibility approach combines the flexibility of remote working with the benefits of in-person collaboration whenever we need to come together to do our best work. Managers will partner with their teams and employees to establish work arrangements that meet the business, team, and individual needs.
  • An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
  • Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans
  • We invest in your professional growth & development
  • Time off for a winter recess

How to apply

Apply via link

Sony Music Entertainment logo

Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship. Sony Music Entertainment is a member of the Sony family of global companies.

Job Details

Posted on Nov 3

Los Angeles, CA, USA

Full time

Mid