Events Coordinator - Ticketing and Marketing
Description
As Events Coordinator – Box Office and Marketing, you will be one of the first points of contact for hire enquires, proactively responding to them and negotiating rates to maximise profits.
You will coordinate a wide range of events, planning logistics and requirements to ensure the smooth running of all events, including live shows, weddings, conferences and internal bookings. When required, you will duty manage events, ensuring they are delivered in a safe and effective way for all involved.
You will need to demonstrate experience in a similar role, be somebody who has a passion for detail and loves working at events. You will be required to work flexible and unsocial hours including bank holidays, weekend, late-night and early-morning shifts (to be recompensed by taking time off in lieu).
You will be responsible for the ticketing and box office set up for all events, liaising with ticket agents and ensuring accurate records are kept and handovers are completed to a high standard for the box office staff.
You will be responsible for the venue’s marketing & communication campaigns internally and externally within a marketing budget, creating assets, reporting on the effectiveness of the marketing campaigns and driving our social presence forward in creative and researched ways.
Requirements
- Experience in a similar role
- Experience of event marketing and ticketing
- Experience of providing exceptional customer care
- Excellent inter-personal skills with the ability to form productive, professional working relationships with a diverse range of individuals and groups
- Excellent communications skills, both oral and in writing, to be used in correspondence with customers and clients, for example. Ability to pass a literacy test covering spelling and grammar
- Ability to make sound and timely decisions and find solutions to problems, using initiative and good judgement at all times
- Ability to work to the highest standards, juggling competing priorities and demonstrating resilience to pressure and retaining due professionalism at all times
- Excellent organisational and project management skills and a high level of attention to detail
- Ability to supervise temporary and casual workers supplied by an external contractor
- Ability to use a range of applications including Word, Excel, Outlook and Internet Explorer
- Excellent inter-personal skills with the ability to form productive, professional working relationships with a diverse range of individuals and groups
- Excellent communications skills, both oral and in writing, to be used in correspondence with clients, for example
- Available to work weekends, early mornings, late nights up to 3am (to be recompensed by taking time off in lieu)
Benefits & Perks
- 30 days annual leave (increasing to 35 days after five years in service)
- Islington Council match 8% pension contribution
- Excellent learning and development opportunities, appropriate to your role
- Flexible home working depending on business needs
- Respectful working environment
- Wellbeing support
- Chance to contribute to the strategic direction of the venue
- Discount on Better gym membership
- Interest Free Season Ticket Loan Scheme
- Cycle to work scheme
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Islington Assembly Hall
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Islington Assembly Hall is a one of London's most exciting live music venues and event spaces. The Grade II listed building’s beautiful art deco interior and high-spec PA system combine to offer a unique experience to artists, promoters and gig-goers. Since reopening in 2010, the mid-size venue has seen the likes of Ed Sheeran, Foo Fighters, Skepta, Jessie Ware, Laura Mvula, Fall Out Boy, Rag ‘N’ Bone Man, Katy B, Floating Points and Yxng Bane plus many more. More recently, the venue has repurposed it's set-up in order to host socially distanced shows during the pandemic.