International Customer Support Specialist (Freelance)

Groover team

Description

We are looking for an International Customer Support Specialist to interact with customers to answer their questions, solve their issues, improve their experience of Groover, identify and report bugs and feedback to the team.
Your primary responsibility will be to create for artists the best experience possible on the web platform. This position is based in North America.
You will be supporting our artists and artists representatives when the French Team is sleeping ; and gathering insights on the use of the product by North American users.

Requirements

  • You already have a customer support experience in another company ;
  • You are organized and know how to prioritize ;
  • You are sociable and you love to communicate with artists ;
  • You can work in full autonomy and with an outstanding reactivity (answers as soon as possible on Intercom (< 1 min), to avoid that the user leaves the page) ;
  • Enthusiastic, persistent, positive and remains confident ;
  • You have empathy and understanding ;
  • You are based in the US and you have knowledge when it comes to North American customer support ;
  • You can write perfectly in French and in English (without any fault and clearly)
  • Knowledge of a support tool (Intercom, Zendesk etc.) is a bonus ;
  • Sales experience in another company is a bonus ;
  • Work with artists and/or music professionals is a bonus

How to apply

Please apply with a CV and cover letter following this link: https://www.welcometothejungle.com/fr/companies/groover/jobs/international-customer-support-specialist-freelance_new-york

Groover logo

Groover

At Groover, we are offering a new and innovative way to promote music that is highly effective and transparent for artists and for music professionals. On the platform, artists send their music to media, labels and influencers for coverage and get high-quality feedback guaranteed. Thanks to the influencers’ feedback and decisions, we are detecting top rising talents and we act as a genuine accelerator for their success by connecting them to bigger partners and providing additional services. We have 60 000 artists using our plateform in 88 countries and community of 1200 music curators and pros who did more than 750K+ feedback. We are a team of 20 people in business, product & tech. 🎵Our mission: empower all independent artists to get their music heard and accelerate their careers 🔭Our vision: the best platform and services for independent artists globally Our values are: 🧡 Benevolence 📢 Feedback 🎸 Passion 🚀 Results

Job Details

Posted on Nov 23

Remote OK

Freelance

Mid