Email Marketing Manager

Sofar Sounds team


As an Email Marketing Manager, you’ll oversee all of our CRM campaigns and focus on activities across multiple channels that engage with and deliver value to Sofar fans all over the world!
You will report to our wonderful VP, Growth Marketing (Jean!) and partner closely with your Growth team colleagues, as well as our Partnership and Community teams to plan, coordinate and execute optimized campaigns that meet a variety. You will be the channel expert for our email (Ometria) and SMS platforms, advising on audience and campaign tactics based on your in-depth understanding of what works best.
  • Oversee email campaigns for all growth and brand communications, building efficient processes and ways of working
  • Work closely with content and creative team members to achieve brand consistency and real excellence across our communications
  • Develop automated user lifecycle campaigns
  • Continuously optimize the effectiveness of our emails through analysis and testing, owning the test planning, execution and analysis so that we’re always improving and focussing on the biggest opportunities
  • Work with our analytics team using audience data to develop a CRM behavioral segmentation that informs our messaging cadence
  • Own reporting to measure and track campaign and channel performance
  • Identify and develop new channels to further reach and engage our audiences, such as Mobile, SMS and paid media
  • Collaborate with our chosen vendor(s) and in-house engineering team to build and maintain a first-class customer management platform, ensuring real-time data availability and accuracy
  • Work to understand and improve email deliverability and technical capability to manage the health of our contact lists and the reputation of our domain
  • You’ll also discover a lot of great new music, from all around the world


  • Experience working in an email marketing/ CRM focussed role
  • You have knowledge of multiple channels, can work across them, tracking spend and return on investment
  • You take a data-driven, analytical approach to achieve the best results
  • Able to work autonomously yet remain connected with your team and cross-functional partners
  • If you’ve worked in the music industry/ with fans - that’d be advantageous but it’s not essential
  • Genuine, demonstrated commitment to supporting artists and local music

How to apply

Apply via link

Sofar Sounds logo

Sofar Sounds

Sofar Sounds reimagines the live event experience through curated, secret performances in more than 400 cities around the world. Cofounded in London in 2009 by Rafe Offer and Rocky Start, Sofar brings guests and artists together in unique locations, without the distractions that plague other live events. Sofar shows begin as a secret: guests sign on for three unnamed performances at undisclosed locations, hosted by community members in everyday spaces — from living rooms and rooftops, to retail stores. Through the transformation of these spaces into captivating venues, Sofar serves as a platform for artists to connect with engaged audiences in cities around the world. Sofar invites guests to discover new artists, spaces, people, neighborhoods and cities, whether at home or abroad, creating an inclusive and accessible global community where people make genuine connections. To learn more about Sofar Sounds check us out at or follow the conversation on social media at @sofarsounds or using #sofarsounds. Need a little more? Check this out:

Job Details

Posted on Jun 6

Boston, MA or New York, NY, USA

Full time