Community Support Coordinator
Description
Are you someone who loves learning new things and helping others in need? Is music not just a fun experience for you, but a way of life? Do you have work experience in customer support and you’re looking to support a product you’re passionate about?
The main objective of the Discogs Community Support Coordinator is to assist the community in their interaction with Discogs and its associated brands.
Some examples of common CS Coordinator responsibilities include adjusting order pages to assist a transaction, adjusting seller invoices, investigating account suspensions and policy violations, and processing feedback removal requests and account blocks. All user support requests are submitted via written message; we do not offer phone or chat support.
Requirements
Discogs CS Coordinators have a solid understanding of all the individual components that make our website special, and are able to impart their knowledge and guidance to our users. You will fit this role if you’re keen to learn, have solid organizational skills, and are an effective written communicator.
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Discogs
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Discogs is the biggest worldwide music database. Discogs also offers a Marketplace where Buyers and Sellers from all over the world can buy and sell music in all physical formats. Thanks to the accuracy of the database, millions of Internet users use our website to research, buy and sell music, and also to track their music Collection and Wantlist. Discogs is directly supported by a large community of music enthusiasts and collectors.